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Customer Service
Associate Customer Success Manager
@Customer.io
[Hiring] Associate Customer Success Manager @Customer.io
Mar 15, 2025 - Customer.io is hiring a remote Associate Customer Success Manager. đź’¸ Salary: $70,000 usd starting salary. đź“ŤLocation: Americas.
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Role Description
As an Associate Customer Success Manager at Customer.io, you’ll specialize in our SMB and Mid-Market segment to manage the successful onboarding of accounts, and ongoing support for customers on our pooled Customer Success model.
- Lead with empathy and problem-solving to guide assigned customers through key elements of onboarding.
- Collaborate with customer success enablement, technical support, sales, product, and engineering to unlock value from the Customer.io platform in the first 90 days.
- Help manage customers’ long-term success beyond onboarding with pooled Customer Success.
- Conduct kick-off calls with key stakeholders to outline the general onboarding plan and timetable.
- Plan and organize the data customers will send to their Customer.io account.
- Engage in conversations with customers to understand their messaging goals.
- Ensure confidence in the Go-Live process by advising on testing strategies.
- Provide dedicated support and initial troubleshooting for customers.
- Advise on best practices as customers adopt new features and use cases.
- Identify gaps in process and resources to optimize the customer experience.
- Help manage our shared inbox for customer requests and questions.
Qualifications
- 1+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
- Experience in customer success or another customer-facing role (bonus points if you have a background in SaaS).
- Experience communicating with software developers in a technical capacity.
- Fluency in French, Russian, and/or Spanish is a plus.
Requirements
- Curiosity and enjoyment in learning about different businesses and industries.
- Ability to creatively solve problems and find the best solutions for customers.
- Calm under stress and able to work independently while seeking collaboration when needed.
- Excitement about joining a quickly growing and evolving team.
Benefits
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days).
- 16 weeks paid parental leave (including adoption and foster care).
- 100% paid insurance premiums for you and your dependents.
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions.
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment).
- $250/monthly Remote Work Stipend for home internet, cell phone, and other remote work costs.
- $300/month co-working space rental reimbursement.
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to ensure your working space is ergonomic.
- One month sabbatical after five years at Customer.io.
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| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$70,000 usd starting salary
|
Remote
Location
Americas
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
