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Customer Success Manager @Customer.io

[Hiring] Customer Success Manager @Customer.io

Mar 15, 2025 - Customer.io is hiring a remote Customer Success Manager. đź’¸ Salary: $90,000 usd starting salary. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Success Manager at Customer.io, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers.

  • Transition calls with key stakeholders to outline the general onboarding plan and timetable
  • Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
  • Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
  • Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting
  • Following up with customers ~1x/month after the onboarding process is complete
  • Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year
  • Setting up our contracts team for success with said renewals

Qualifications

  • 2+ years of proven experience as a Customer Success Manager for technical products
  • Fluency in French, Russian, and/or Spanish is prioritized
  • Experience in a customer-facing role
  • Background in SaaS
  • Experience communicating with software developers in a technical capacity
  • Opinionated about customer experience for a business

Requirements

  • Creative problem solver who can understand the customer problem and find the best solution
  • Calm under stress and not easily rattled
  • Enjoy solving problems independently but aren’t afraid to ask for help or collaboration
  • Excited about joining a quickly growing and evolving team

Benefits

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days)
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget for ergonomic workspace
  • One month sabbatical after five years at Customer.io

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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Success Manager @Customer.io
Customer Service
Salary đź’¸ $90,000 usd starting salary
Remote Location
USA
Job Type full-time
Posted Mar 15, 2025
Apply for this position Unlock 52,180 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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