[Hiring] Content Designer, AI Experiences @Bask Health

Role Description

We're looking for a Content Designer, AI Experiences to help shape how users interact with AI-powered capabilities across Bask Health's software platform.

• Design the language and conversational patterns for AI-powered functionality.
• Work with product designers, product managers, engineers, and AI-focused technical teams.
• Create content for AI-assisted workflows, including:
  • AI-powered assistants
  • Suggested actions
  • Generated summaries
  • Guided configuration experiences
  • Automated recommendations
• Define how AI features introduce themselves and explain their capabilities.
• Design content for situations where AI cannot complete a task or produces incomplete results.
• Create clear boundaries between AI assistance and user decisions.
• Collaborate with stakeholders to ensure AI-related content maintains medical authority.
• Participate throughout the product development process, from concept exploration to usability testing.
• Contribute to reusable AI content patterns, including:
  • Response structures
  • Clarification prompts
  • Confirmation language
  • Error states
  • Disclosure guidelines
• Use user research and feedback to evaluate understanding of AI-generated content.
• Enjoy solving new product communication challenges and translating complex functionality.

Qualifications

• 3+ years of professional experience in content design, UX writing, conversational design, or related fields.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Understanding of user-centered content design principles.
• Experience creating interface content for web or mobile applications.
• Ability to simplify technically complex concepts into clear, actionable language.
• Experience writing instructions, guidance, error messages, confirmations, and system states.
• Strong understanding of information hierarchy and interaction design principles.
• Familiarity with conversational interfaces, AI-assisted products, or automated workflows.
• Ability to design content that sets clear user expectations.
• Understanding of transparency and user control in automated experiences.
• Ability to communicate uncertainty and product limitations without confusing users.
• Experience collaborating closely with product designers and product managers.
• Ability to work effectively with software engineers and technical stakeholders.
• Familiarity with Figma or comparable collaborative product design tools.
• Understanding of accessibility and inclusive writing principles.
• Experience maintaining consistent terminology across digital experiences.
• Familiarity with UX writing guidelines or content design systems.
• Ability to review prototypes and identify content-related usability problems.
• Experience incorporating research findings and user feedback into content improvements.
• Strong attention to detail and accuracy.
• Ability to explain writing decisions and communicate recommendations clearly.
• Experience working in cross-functional product teams.
• Ability to balance user needs, business requirements, and technical constraints.
• Ability to independently manage assigned content design projects.

Nice to Have

• Direct experience designing content for generative AI products.
• Experience with conversational AI assistants or chatbot interfaces.
• Familiarity with large language models and their practical limitations.
• Experience designing AI-assisted workflows for SaaS applications.
• Understanding of prompt design and user-facing prompt guidance.
• Experience creating content patterns for AI-generated recommendations.
• Familiarity with human-in-the-loop review and approval workflows.
• Experience designing interfaces that communicate AI uncertainty.
• Understanding of responsible AI principles and transparent product communication.
• Experience evaluating AI response quality or conversational usability.
• Familiarity with AI-powered merchant tools or business automation products.
• Experience designing content for complex administrative software.
• Background in healthcare, telehealth, or patient-facing digital experiences.
• Understanding of healthcare-related privacy considerations.
• Experience collaborating with clinical or pharmacy stakeholders.
• Familiarity with white-label or multi-tenant SaaS platforms.
• Experience developing reusable conversational design patterns.
• Understanding of localization and accessibility challenges in AI interfaces.
• Experience collaborating with UX researchers on AI comprehension studies.
• Familiarity with AI-assisted writing, prototyping, or development tools.