[Hiring] Content Designer, Patient Experience @Bask Health

Role Description

We're looking for a Content Designer, Patient Experience to help create clear, intuitive, and supportive content across Bask Health's patient-facing digital experiences.

• Help shape how patients understand and navigate experiences through thoughtful interface language, clear instructions, and well-organized information.
• Focus on the broader patient experience, including onboarding, questionnaires, account creation, checkout, confirmation screens, status messaging, and ongoing patient interactions.
• Write and improve interface content such as navigation labels, form instructions, helper text, error messages, progress indicators, confirmation messages, and next-step guidance.
• Collaborate closely with product designers, product managers, engineers, UX researchers, and operational stakeholders.
• Maintain consistent terminology and content patterns across different patient journeys.
• Use usability research, patient feedback, and available product data to improve content effectiveness.

Qualifications

• 3+ years of professional experience in content design, UX writing, product writing, or a closely related field.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Experience writing content for user-facing web or mobile applications.
• Understanding of user-centered content design principles.
• Ability to simplify complex information into clear, actionable language.
• Experience writing onboarding instructions, form guidance, error messages, and confirmations.
• Strong understanding of plain-language writing principles.
• Familiarity with information architecture and content hierarchy.
• Experience designing content for multi-step digital workflows.
• Understanding of accessibility and inclusive content practices.
• Ability to write for users with different levels of technical familiarity.
• Experience collaborating closely with product designers and product managers.
• Ability to work effectively with engineers during implementation.
• Familiarity with Figma or comparable collaborative product design tools.
• Experience reviewing interfaces and identifying content usability problems.
• Familiarity with usability testing and user research methods.
• Ability to incorporate user feedback into content improvements.
• Experience maintaining consistent terminology across product experiences.
• Familiarity with content guidelines or design systems.
• Strong attention to detail and accuracy.
• Ability to communicate content recommendations clearly.
• Experience working with cross-functional product teams.
• Ability to balance user needs, product requirements, and technical constraints.
• Ability to independently manage assigned content design projects.

Requirements

• Experience designing content for healthcare or telehealth products.
• Familiarity with patient-facing digital healthcare experiences.
• Experience writing for patient onboarding or intake questionnaires.
• Understanding of health literacy and patient comprehension challenges.
• Familiarity with healthcare terminology and patient communication practices.
• Experience working with clinicians, pharmacists, or healthcare operations teams.
• Understanding of HIPAA and healthcare-related privacy considerations.
• Experience designing content for sensitive user interactions.
• Familiarity with consent-related interfaces and required acknowledgments.
• Experience writing content for checkout or transactional workflows.
• Understanding of subscription-based patient experiences.
• Experience developing content for status updates and ongoing patient communications.
• Familiarity with accessibility standards such as WCAG.
• Experience collaborating with researchers on comprehension testing.
• Understanding of white-label or configurable SaaS platforms.
• Experience maintaining reusable content patterns across multiple brands.
• Familiarity with localization and internationalization considerations.
• Experience using product analytics to identify content improvement opportunities.
• Experience designing content for AI-assisted patient experiences with appropriate safeguards.
• Experience working in fast-moving, cross-functional product teams.