[Hiring] Content Designer @Bask Health

Role Description

We're looking for a Content Designer to help create clear, intuitive, and consistent content across Bask Health's software platform.

As a Content Designer, you'll help shape how people understand and interact with these experiences through thoughtful interface language, clear instructions, and well-structured information. This is a hands-on product content role that combines UX writing, content design, information architecture, and collaboration with product and engineering teams.

Your work will span different areas of the platform, including:

• Merchant dashboards
• Patient onboarding
• Questionnaires
• Account settings
• Checkout
• Operational workflows

You'll write and improve interface copy such as:

• Navigation labels
• Buttons
• Form instructions
• Helper text
• Error messages
• Confirmation screens
• Empty states
• System notifications

You'll also help organize information so complex product experiences are easier to navigate, including:

• Reviewing user journeys
• Identifying confusing terminology
• Collaborating with designers to improve content presentation

As Bask continues expanding its platform, you'll contribute to:

• Reusable content patterns
• Terminology standards
• Writing guidelines

You'll use usability research, product feedback, and available performance data to identify content problems and make improvements over time.

Qualifications

• 3+ years of professional experience in content design, UX writing, product content strategy, or a closely related field.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Understanding of user-centered content design principles.
• Experience writing interface content for web or mobile applications.
• Ability to simplify complex information into clear, actionable language.
• Experience creating labels, instructions, helper text, error messages, and confirmation copy.
• Understanding of information architecture and content hierarchy.
• Familiarity with plain-language writing principles.
• Experience collaborating with product designers and product managers.
• Ability to work effectively with engineers during product implementation.
• Familiarity with Figma or comparable collaborative design tools.
• Understanding of accessibility and inclusive content practices.
• Experience working with design systems or content guidelines.
• Ability to maintain consistent terminology across multiple product experiences.
• Familiarity with usability testing and user research methods.
• Ability to incorporate user feedback into content improvements.
• Experience reviewing existing interfaces and identifying content usability problems.
• Strong attention to detail and accuracy.
• Ability to explain content decisions and communicate recommendations clearly.
• Experience working with cross-functional product teams.
• Ability to balance user needs, product requirements, and technical constraints.
• Strong organizational and project management skills.
• Ability to independently manage assigned content design projects.
• Interest in improving how people understand and interact with software.

Nice to Have

• Experience designing content for SaaS platforms.
• Familiarity with B2B software and merchant-facing applications.
• Experience writing for e-commerce or direct-to-consumer products.
• Background in healthcare, telehealth, or patient-facing digital experiences.
• Experience writing content for onboarding and multi-step questionnaires.
• Familiarity with subscription management or checkout workflows.
• Understanding of healthcare-related privacy and accessibility considerations.
• Experience contributing to content design systems or terminology libraries.
• Familiarity with white-label or multi-tenant SaaS platforms.
• Experience writing for configurable workflows and administrative tools.
• Understanding of localization and internationalization considerations.
• Familiarity with WCAG accessibility guidelines.
• Experience collaborating with UX researchers on comprehension testing.
• Experience using product analytics to evaluate content effectiveness.
• Familiarity with content management systems or structured content models.
• Experience developing voice and tone guidelines for digital products.
• Experience designing content for AI-powered interfaces or assistants.
• Understanding of responsible AI communication and clear user expectations.
• Familiarity with React or modern frontend development concepts.
• Experience working in fast-moving, cross-functional product teams.