[Hiring] Junior Content Designer @Bask Health

Role Description

We're looking for a Junior Content Designer to help create clear, useful, and intuitive content across Bask Health's software platform.

• Improve how people understand and interact with our products through thoughtful interface language, clear instructions, and consistent terminology.
• This is an early-career content design role focused on UX writing, product content, information organization, and user-centered communication.
• Work alongside experienced designers, product managers, engineers, and researchers to create content that makes complex software easier to navigate.
• Your work may involve:
  • Merchant onboarding
  • Patient questionnaires
  • Account settings
  • Administrative dashboards
  • Checkout experiences
  • Other product features
• Write and refine interface content such as:
  • Button labels
  • Form instructions
  • Helper text
  • Error messages
  • Tooltips
  • Empty states
  • Confirmation messages
• Learn to approach content as part of the overall user experience rather than as text added after a design is complete.
• Collaborate with engineers to understand how content appears in the product and how technical requirements may affect implementation.
• Develop the ability to write concise, accurate, and useful content for different audiences.
• Help maintain consistent terminology across product experiences and contribute to reusable content guidelines.
• Participate in content reviews, incorporate feedback, and refine your writing through multiple iterations.
• Learn from usability research, customer feedback, and product observations to understand where confusing language may affect the user experience.
• Approach sensitive information, clinical terminology, and patient-facing content with appropriate care.

Qualifications

• Early-career candidate with 0–2 years of relevant experience in content design, UX writing, product writing, technical writing, or a related field.
• Internship experience, freelance work, academic projects, or substantial independent projects may be considered.
• Portfolio or writing samples demonstrating clear, user-focused communication.
• Strong writing, editing, and proofreading skills.
• Ability to communicate complicated information in simple language.
• Understanding of basic UX writing or content design principles.
• Familiarity with user-centered design concepts.
• Ability to write concise interface instructions and messages.
• Strong attention to grammar, consistency, and terminology.
• Understanding of content hierarchy and information organization.
• Familiarity with digital products and web applications.
• Willingness to learn Figma or comparable product design tools.
• Basic understanding of accessibility and inclusive writing.
• Ability to work with established writing guidelines.
• Willingness to incorporate feedback and revise content.
• Ability to collaborate with designers, product managers, and engineers.
• Strong organizational and time-management skills.
• Ability to manage assigned tasks and meet deadlines.
• Curiosity about how people interact with software.
• Interest in solving communication and usability problems.
• Ability to explain writing decisions clearly.
• Comfortable asking questions and seeking clarification.
• Strong attention to detail and accuracy.
• Ability to work independently on clearly defined assignments.
• Motivation to develop professionally as a content designer.

Requirements

• Nice to Have:
  • Internship or professional experience in UX writing or content design.
  • Experience writing content for web or mobile applications.
  • Familiarity with Figma.
  • Portfolio projects involving interface writing or content design.
  • Experience writing for SaaS products.
  • Familiarity with B2B software or administrative dashboards.
  • Interest in healthcare technology or telehealth products.
  • Experience writing for onboarding flows or multi-step forms.
  • Familiarity with e-commerce or direct-to-consumer software.
  • Understanding of plain-language writing principles.
  • Experience developing content style guides.
  • Familiarity with information architecture.
  • Experience collaborating with UX or UI designers.
  • Understanding of usability testing concepts.
  • Familiarity with WCAG accessibility principles.
  • Experience creating content for different user audiences.
  • Basic understanding of localization and internationalization.
  • Familiarity with content management or documentation tools.
  • Experience using AI-assisted writing tools while reviewing outputs for accuracy.
  • Participation in collaborative design, writing, or product development projects.