[Hiring] Project Coordinator @IU Health

Role Description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

• PRN: 12 hours per pay period IF available hours
• 7am-730pm OR 730pm-7am

WORK LOCATION MUST BE AN INDIANA RESIDENT

• REMOTE

KEY RESPONSIBILITIES

• Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Qualifications

• Bachelor's degree in related field or equivalent years of experience required.
• 0-3 years of experience is required.

Requirements

• Experience with matrix organization and complex work environment a plus.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required.
• Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.

Benefits

• Access to diverse opportunities to learn and develop in meaningful ways.
• Advanced clinical training.
• Leadership development.
• Promotion opportunities and cross training development.