[Hiring] Project Coordinator @SEDAA

Role Description

As a Customer Renewal Executive (CRE), you are responsible for delivering end-to-end renewal execution through partnership with Customer Success Managers, AE, PBM, and the extended account team including Preferred Success Product Owner. You will interface with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

Your role includes:

• Converting existing Preferred Success contracts to the new PS SKUs at the time of renewal or before (early renewals/restructures).
• Creating a proactive strategic migration plan targeting Q1 2026 go-live.
• Managing the transition for the 2026–2030 PS contract horizon.

In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams.

As a Customer Renewals Executive, you will:

• Deliver end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team.
• Represent SAP and be empowered to know all internal process-related phases of renewals.
• Be continuously equipped for success as a subject matter expert in commercial and revenue management principles.
• Promote a culture of open dialogue and continuous improvement.

Qualifications

• Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple SAP commercial software systems.
• Proven ability to organize and prioritize tasks while being process-oriented.
• Clear communication skills both orally and in written form.
• Proven ability to build strong relationships.

Requirements

• Bachelor’s Degree or equivalent comparable experience.

Benefits

• Pay: $12/hr on W2 or $15/hr on 1099.