[Hiring] Operations Support Assistant @Town of West Hartford

Role Description

The Operations Support Assistant provides administrative, logistical, and operational support to ensure the efficient day-to-day functioning of assigned departments within the Town of West Hartford. This position plays a key role in coordinating internal processes, supporting staff and public inquiries, maintaining records, and assisting with special projects and operational initiatives.

Key Responsibilities

• Administrative & Operational Support
  • Provide general administrative support including scheduling, correspondence, filing, and document preparation.
  • Maintain department records, databases, and tracking systems with accuracy and confidentiality.
  • Assist with preparation of reports, presentations, and operational documents.
  • Support coordination of meetings, including agendas, minutes, and follow-up tasks.
• Customer & Public Service
  • Serve as a point of contact for residents, vendors, and internal staff.
  • Respond to inquiries via phone, email, and in person, directing requests appropriately.
  • Provide clear and professional communication regarding departmental services and procedures.
• Financial & Data Support
  • Assist with invoice processing, purchase orders, and budget tracking.
  • Enter and reconcile data within municipal systems.
  • Compile and analyze operational data for reporting purposes.
• Project & Process Support
  • Assist with implementation of departmental projects and operational improvements.
  • Track deadlines and deliverables to ensure timely completion.
  • Support compliance with municipal policies and procedures.

Qualifications

• Associate’s degree in Business Administration, Public Administration, or related field preferred.
• 1–3 years of administrative or operations support experience required.
• Experience in a municipal or public sector environment preferred.

Skills & Competencies

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and data management systems.
• Ability to handle confidential information with discretion.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and collaboratively in a team environment.