[Hiring] Marketing Manager – Client Data & Insights @SWCA Environmental Consultants

Role Description

SWCA Environmental Consultants is seeking a Marketing Manager – Client Data & Insights (HR Title: Marketing Technology & Information Manager) to lead our Client Data & Insights team and help advance how our growing, employee-owned firm understands, supports, and serves its clients. In this role, you’ll lead the people, platforms, processes, and programs that support SWCA’s client intelligence ecosystem.

• Serve as the primary business lead for Deltek Vantagepoint CRM.
• Guide client data governance and quality.
• Oversee sales and client intelligence reporting.
• Help expand our Voice of the Client program.
• Rethink how the work gets done through automation, AI, and continuous improvement.
• Work closely with various departments to solve complex business challenges and improve client experience.
• This is a full-time, regular, salaried/exempt opportunity with flexible work options.

Qualifications

• Six years of relevant, progressively responsible experience, including some experience managing others.
• Eight years of related experience preferred; or any equivalent combination of experience, performance, training, and/or education.
• Bachelor's degree preferred.

Requirements

• Six years of experience in CRM administration, CRM operations, sales operations, marketing operations, business intelligence, client intelligence, or related functions.
• Demonstrated experience leading Deltek Vantagepoint CRM, including system governance, workflow design, reporting, and data structure and quality.
• Strong experience overseeing Power BI development and ensuring dashboards and reports meet quality, usability, and accessibility standards.
• Experience managing client feedback, Voice of the Customer, Voice of the Client, or customer experience programs.
• Experience implementing workflow automation, AI-enabled business processes, or data automation solutions.
• Strong understanding of business development, sales, pursuits, client relationships, and project lifecycle processes within a professional services environment.
• Experience leading and developing analysts, CRM professionals, data specialists, or similar roles.
• Ability to connect business needs with technology and translate them into scalable processes and solutions.
• Ability to interpret complex information and communicate insights and recommendations clearly to technical and nontechnical audiences.
• Strong collaboration, stakeholder management, communication, and change management skills.
• A continuous-improvement mindset and interest in finding better ways to connect people, processes, data, and technology.

Benefits

• Pay range: $84,884 to $126,500 per year, based on experience, qualifications, geographic location, and other factors.
• Eligible employees may receive performance-based bonuses.
• Employee Stock Ownership Plan.
• 401(k) with profit sharing.
• Medical, dental, and vision coverage.
• Paid time off.
• Wellness programs.
• Professional development opportunities.