[Hiring] Recruitment & Client Support Virtual Assistant @Outsourced Staff

Role Description

We are looking for a reliable, organised Virtual Assistant to support three key areas: recruitment, participant report preparation and after-hours phone support.

• Screen applicants, conduct pre-screen calls, arrange interviews, prepare draft participant reports using the client's systems, and assist staff and families with enquiries and roster changes.
• Each job advertisement can bring in 200 to 300 applicants, and around 240 participant reports are needed every four months, so organisation and attention to detail are essential.
• Excellent customer service and clear, confident spoken and written English are essential.
• Previous NDIS experience, particularly in rostering or service coordination, will be highly regarded.
• Training will be provided in the client's systems, processes and reporting requirements.
• This role prepares, checks and supports, and escalates anything outside its authority.
• This is a home-based role, working as part of the client's team.
• The client is also moving to a new CRM, so being quick to learn new systems matters.

Qualifications

• Excellent spoken English, with the ability to communicate clearly and confidently over the phone.
• Strong written English, reading comprehension and attention to detail.
• A warm, patient and professional customer service approach.
• Sound judgement, including knowing when to resolve an issue and when to escalate it.
• Strong organisation and the ability to manage competing priorities and interruptions.
• Confidence using CRMs, calendars, online documents and AI-assisted tools, and quick to learn new systems.
• Ability to follow procedures, maintain accurate records and handle confidential information appropriately.
• Proven experience in a customer service, administration, recruitment support or coordination role (2+ years is ideal).
• A friendly, proactive communicator who joins team chats and builds relationships with local colleagues.
• Reliable internet and a quiet, professional environment for phone calls.
• Availability for the agreed working hours and weekend roster.

Requirements

• Knowledge of the NDIS and disability support services.
• Rostering, scheduling or service coordination experience.
• Recruitment administration and phone screening.
• Customer service involving participants, families or support staff.
• Reviewing reports or checking AI-generated content for accuracy and clarity.
• Experience supporting Australian clients or businesses.
• Social media and SEO blog writing.

Benefits

• Remote, home-based work.
• Working hours: 11:00 am to 7:00 pm Adelaide time, with primary phone coverage from 4:00 pm to 7:00 pm, planned as Wednesday to Sunday including weekend shifts.
• Reliable internet and a quiet, professional environment for phone calls required.

How to Apply

Please submit a CV along with a short cover note outlining your years of relevant experience, whether you have worked with Australian clients, any NDIS, rostering or recruitment experience, and your availability for the working hours and weekend roster, including your notice period. Shortlisted candidates will be contacted to progress to the next stage of the process, which includes a phone screen and a recorded video interview.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.