[Hiring] People Services Manager @Mission Aviation Fellowship International

Role Description

Lead People Services in a newly built People and Culture function — services, policy and a new cloud People system.

As People Services Manager you lead a core department in the new function, delivering three sub-functions — employee lifecycle management, policy management, and the People and Culture Management System (PCMS) — to around 850 staff across 31 units and 3 support offices, including some 120 internationally mobile staff.

The timing could hardly be better. We’re implementing a brand-new cloud People system from the ground up, and you’ll be its business owner — shaping service priorities, data quality, self-service and automation from day one, working with Digital/IT and implementation partners.

Responsibilities

• Lead and develop a team of People professionals across three sub-functions, including the PCMS Specialist, building a customer-centric, high-performance culture.
• Own People Services requirements for the PCMS — service priorities, data quality and access controls — working with Digital/IT, the vendor and implementation partners through go-live.
• Run employee lifecycle services — contracts, onboarding, transitions, offboarding and records — across all 31 units and 3 support offices, to clear service standards.
• Coordinate the People policy lifecycle — from specialist review and approval to publication and implementation: standardise wherever it helps, localise where it matters.
• Champion digital self-service and automation so our people spend their time on impact, not administration.
• Turn clean data into insight: your reporting feeds the analytics that drive organisation-wide decisions.

Qualifications

• Evidence of building and leading high-performance People service-delivery teams across multiple countries.
• A track record managing a People-services or shared-services function, including service standards, SLAs and continuous improvement.
• Strong knowledge of modern cloud HR systems and experience as business owner of a PCMS, including data quality and vendor management.
• Proven experience implementing global People policy frameworks and managing compliance across multiple jurisdictions.
• A process designer’s mind with a customer’s heart — efficiency that never loses sight of the person behind the ticket.
• Sharp attention to detail, sound knowledge of employment-law principles across jurisdictions, and the ability to balance global consistency with local realities.
• You share our vision, mission and values.

Benefits

• A rare chance to build, not just run — you join as the function takes shape, with genuine influence on its design.
• Work from anywhere: this role is globally remote, because talent matters more than time zone.
• A small, expert team with real influence, in an organisation whose work has measurable impact.

Closing Date

Applications close on the 27th November. We reserve the right to close this vacancy before the advertised closing date if we receive a sufficient number of applications. We encourage you to apply as soon as possible.