[Hiring] Manager, Payment Solutions @Marriott

Role Description

The Manager Payments - EMEA is a fixed-term role which will report to the Director Payment Solutions - EMEA. This is an important support role on the EMEA Finance Operations team providing resolutions, implementation and responsibility to all properties that have the payment brand standard implemented.

• Identify resolutions for issues
• Monitor the accountability of the support teams for problem resolution
• Own the process for product updates
• Manage day-to-day partner relationships
• Reporting and product management

Planning, organizing and tracking are very important attributes for this role, along with strong interpersonal skills and the ability to work well under pressure across various systems and platforms. Working well as part of a team will be an essential element of the role.

• Familiarity with all on-property finance processes
• Thorough understanding of Opera PMS and POS
• Effective communication with Hotels, above property teams, shared service centers, suppliers
• Manage/direct associates from diverse backgrounds

The role is expected to work professionally on a day-to-day basis with limited supervision after appropriate training.

• Understand Marriott's needs globally
• Support, guide and provide solutions along the Director focusing on partnership development
• Contract and pricing negotiation
• Provide a payment roadmap, development of the business case and requirements
• Input on solution design to ensure it meets business requirements
• Full responsibility for the sequencing of the development components
• Documentation of brand standards revisions
• Organizational alignment and communication across all stakeholders

The role is the full support for all hotels under the payment brand standard in various locations, providing solutions for various issues and liaising directly with Owners and Senior IT teams across both Managed & Franchised hotels.

Qualifications

• 5+ years of relevant operating business experience in Finance and/or hotel operating management experience
• Ability to build on financial and/or operating background to help address performance issues
• Demonstrated negotiation skills
• Strong team player
• Works well under pressure and to tight deadlines
• Manages and balances various priorities
• Hotel operations and finance knowledge essential
• Contact base within both the Marriott internal market organization and external owner community
• Excellent Business Acumen
• Proven Influencing Skills

Requirements

• College degree in finance, hotel management or business related field
• High proficiency in English (speaking, reading and writing) required
• Additional language skills preferred
• Small component of business travel (less than 5% required)

Benefits

• Recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026
• People-first culture and commitment to wellbeing
• Collaborative workplace environment
• Equal opportunity employer
• Commitment to non-discrimination on any protected basis

Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.