[Hiring] Payment/Hardware Support Specialist @Mplus Serbia

Role Description

Payment/Hardware Support Specialist assists and supports Point of Sale and payment processing customers and partners via phone, email, or chat. By leveraging internal tools and knowledge bases you will determine solutions to issues of varying complexity and identify the need for case escalation to supervision and/or development teams.

• Provide customer support through multiple communication channels, including phone, email, live chat, and remote assistance
• Maintain accurate and detailed records of customer interactions, case resolutions, and escalations
• Utilize available tools, resources, and documentation to identify and deliver effective customer solutions
• Identify opportunities for process improvements based on daily work experiences and customer feedback
• Address customer inquiries and concerns promptly, professionally, and with a customer-focused approach

Qualifications

• Excellent English communication skills, both written and verbal
• Strong experience supporting credit card terminals, POS systems, and payment hardware
• Clear, professional written and verbal communication skills when interacting with merchants, business units, and technical teams
• Effectively manage multiple tasks while providing client support across various systems and communication channels
• Proficiency with Office Suite, Google Sheets, Excel, and internal knowledge bases
• Proven ability to work independently while collaborating effectively with cross-functional teams
• Willingness to work shifts (yes, including weekends!) in our 24/7 operation

Benefits

• A remote work model
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)