[Hiring] Director of Finance & Operations @Community Phone

Role Description

Make finance a true partner to leadership:

• Turn the P&L into something every leader uses.
• Run department budget reviews, track pacing against plan, and ensure each leader knows their numbers and what to do about them.
• Build and own a clear financial reporting framework, including dashboards and KPIs that connect revenue, customer acquisition, and cash flow.
• Dig into contribution margin by cohort, marginal CAC by channel, payment failures, involuntary churn, processor fees, and pricing.
• Maintain the forecast and be the voice of our cash position for informed spending and hiring decisions.
• Build the hiring roadmap and headcount plan, reviewing it regularly with leadership.
• Own accounting and the close, managing our third-party accounting firm for fast and accurate month-end.
• Establish and maintain financial controls, oversee tax compliance and audit readiness.

Guarantee the capital that funds our growth:

• Ensure we’re investing as hard as the returns justify.
• Compare marginal returns with the cost of debt and equity.
• Work with a debt partner and source additional debt or venture partners as needed.
• Own investor reporting to keep stakeholders informed.

Take operations off the co-founders' plates:

• Own inventory planning, supply chain, and our 3PL.
• Negotiate and manage our vendors.
• Oversee telecom regulatory and tax compliance, legal, and insurance.
• Own IT and security to ensure data protection.

Qualifications

• Hands-on finance lead at a high-growth, venture-backed company.
• Experience running finance for a high-volume consumer subscription business.
• Finance partner to a large marketing budget.
• Experience with debt and venture raises, with lender and venture relationships.
• Direct communicator with the ability to challenge plans when necessary.
• Enjoys doing the work and building models personally.
• Experience in operations beyond finance.
• Strong negotiation skills with proven cost savings.
• Comfortable operating with imperfect data.
• Ability to balance strategic thinking with execution.

Nice to have

• Experience at a company that sells both software and hardware.
• No telecom background needed.

How we work

We're a fast-growing, YC-backed company built on curiosity, a bias toward action, and a founder mindset. This role is fully remote; our team is distributed across 12+ countries. You'll report directly to Ellie Lasater-Guttmann, co-founder who runs Growth and G&A. You will sit on the leadership team.

Compensation, equity and benefits

• Annual salary range $230-$270k + equity.
• Medical, Dental, Vision, Life, 401k with Employer Match.
• International offsites 3-4 times per year. Remote work otherwise.