[Hiring] Payment Reference Matching Clerk @HRS Talent Solutions

Role Description

In this role, you would help a billing team identify routine matches between a supplied payment detail and an existing account record. The purpose is to make information ready for the person responsible for the account, not to post unauthorized financial adjustments. You would use an online system, compare straightforward details, and flag anything that cannot be linked with confidence.

• Start with a source record: payment notification, transaction reference, or customer message about a payment.
• Check details against the record the employer makes available, following a defined sequence.
• Record what you checked instead of forcing a match to make the queue look complete.
• Ask for more information or send the item to a billing colleague if clarification is needed.
• Complete assigned record updates efficiently when the exact reference is present.
• Avoid making decisions about refunds, credit, arrears, or a customer’s entitlement to a service.
• Document discrepancies and leave items for review rather than creating confidence the records do not support.

Your work may cover:

• Reading assigned payment-related notifications and extracting the supplied reference.
• Comparing that reference with the relevant account or invoice record.
• Checking a date and amount where the written process calls for it.
• Identifying a possible duplicate notification before creating a second entry.
• Recording a permitted match with a clear source note.
• Leaving an unmatched item visibly pending rather than choosing an uncertain account.
• Asking for a missing detail through the approved channel.
• Passing discrepancies and adjustment requests to the billing colleague.

Qualifications

• Prior billing or office administrative experience is helpful but not required.
• Applicants at the start of their careers are welcome if they can work accurately with numbers.
• Basic spreadsheet familiarity may help, but a specialized accounting qualification is unnecessary.
• Customer service skills are useful for courteous requests for missing information.

Requirements

• Ability to keep your queue and notes current for visibility to colleagues.
• A home office space suited to careful computer work.
• Handle account details only through the employer’s approved online systems.

Benefits

• Pay: £25.25–£27.25 per hour.
• Full-time or part-time hours according to the opening.
• Junior support position focused on routine comparison and accurate handoff.

Application

Evidence of careful numerical checking is more useful here than a finance-sounding job title. New applicants can learn the billing system; the first step is to show basic accuracy and a willingness to ask when a match is uncertain. If selected for the next step, you may be asked to complete an application on the hiring company’s website.