[Hiring] Technical Communications Specialist @General Dynamics Information Technology

Role Description

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Technical Communications Specialist joining our Federal Services System Support and Oversight (FSSSO) team to remotely support the Centers for Medicare & Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

As a Technical Communications Specialist supporting CMS, you will be trusted to translate finalized Independent Dispute and Resolution (IDR) system requirements and screen-language changes into clear, timely communications—keeping users informed while aligning content to release schedules and feedback from structured multi-step clearance cycles. In this role, a typical day will include:

• Drafting and updating announcements, notices, and system-generated emails based on finalized inputs from upstream teams and multi-step CMS clearance review cycles.
• Preparing CMS.gov website content change notices aligned to release timelines and approved system behavior.
• Managing fast-turnaround content with precision, ensuring accuracy, clarity, and consistency across artifacts and releases delivered timely according to the project schedule.
• Tracking, adjudicating, and incorporating CMS review comments and ensuring all changes align with approved language, terminology, and accessibility standards.
• Coordinating with the Agile Liaison, Operations Coordinator, Production Support, and other cross-functional teams to ensure communications sequences match system deployment timelines and protect downstream ETO deliverables.
• Maintaining templates, tone, and formatting standards; validating content against approved screen language, system behavior, terminology guidance, and Section 508 accessibility requirements.

Qualifications

• Bachelor’s degree and 5+ years of professional writing or technical communications experience for federal or highly regulated programs.
• Demonstrated ability to translate complex policy, regulatory, and technical requirements into user-centered communications supporting system releases or program operations.
• Experience delivering fast-turnaround communications tied to structured release schedules, with high editorial accuracy and version control discipline.
• Section 508 experience remediating and validating documents and web content (MS Word, PowerPoint, Excel, Adobe Acrobat).
• Experience creating or updating email templates and public-facing notices aligned with approved screen language, supporting the Centers for Medicare & Medicaid Services (CMS) standards, and system-generated communication patterns.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel, including styles, tracked changes, structured templates, and accessibility tools.
• Ability to effectively manage multi-stakeholder feedback cycles—from tracking comments to documenting adjudications and ensuring traceability across communication artifacts.
• Candidate must be able to obtain a T4 Public Trust clearance.
• Candidate must have lived in the U.S. at least 3 out of the last 5 years.

Requirements

• Experience working with CMS, CCIIO, HealthCare.gov, Affordable Care Act, or No Surprises Act-related programs.
• Experience coordinating content updates with Scrum, HCD, and product stakeholders and reconciling inputs from multi-stakeholder review cycles.
• Knowledge of Salesforce-triggered emails and common communication patterns for system-generated notices.
• Experience with screen-capture tools such as SnagIt.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• 15 days of paid leave per calendar year for vacations, personal business, and illness.
• 10 paid holidays per year.
• GDIT Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.