[Hiring] Voice Communications Specialist @Cleveland Clinic

Role Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Voice Communication Specialist, you’ll play an important role in keeping communication flowing throughout Cleveland Clinic by:

• Answering and routing calls, connecting callers with the appropriate departments and personnel, and providing directory assistance.
• Using Cisco phone systems, Microsoft Excel, and Copilot to manage daily communications.
• Maintaining accurate information and ensuring callers receive courteous and timely assistance.

This position offers an opportunity to build valuable communication and customer service skills while exploring future career opportunities within Cleveland Clinic.

A caregiver in this position works days, Mon-Fri, 8:30am—5:00pm. No weekends or holidays.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
• Place and record all outgoing local, long distance, and international calls for doctors and other hospital personnel in the manner described by procedures.
• Direct hospital personnel requests for conference calls to conference companies as procedures described.
• Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
• Expedite medical emergency and crisis intervention procedures using page and established procedures.
• Assist staff with out-of-service pages by performing program changes using page systems.
• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment, and alpha units.
• Assist personnel in contacting on-call physicians and other on-call personnel.
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
• Operate various systems and facsimile equipment.
• Send domestic and international telegrams using telex format on CRT.
• Receive, log, and dispatch incoming telex and facsimile messages.

Qualifications

• High School Diploma
• Solid understanding of networking/distributed computing environment concepts
• Understanding of principles of client/server configuration
• Excellent knowledge of messaging technology and project management skills
• 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience

Requirements

• Experience in Health Care or a related field (preferred)
• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Benefits

• Follows standard precautions using personal protective equipment as required.
• Compliance with the influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.