[Hiring] Global BPO Performance Excellence Leader @Johnson & Johnson Innovative Medicine

Role Description

Johnson & Johnson is recruiting for a Global BPO Performance Excellence Leader. This role can be located at a Johnson & Johnson site within the United States (NJ, PA, CA, FL, TX, or Guaynabo, Puerto Rico), or internationally in Zug, Switzerland, or São Paulo, Brazil.

The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.

Key Responsibilities

• Operational Standards & Network Consistency
  • Define and deploy global operational standards across all distribution center sites
  • Ensure consistency across J&J-owned and 3PL-operated facilities
  • Establish and govern DC archetypes, including performance expectations and operating models
  • Monitor adherence and drive standardization across regions
• Operational Excellence Focus Areas
  • Own global standards and governance across key areas, including:
    • Site master planning
    • Continuous improvement (Lean, JJOS, Visual Management)
    • Health, Safety, Quality, and EHS
    • Performance management, SLAs, and site scorecards
    • Packaging optimization, waste reduction, and operational efficiency
• Benchmarking & Intelligence
  • Lead internal and external benchmarking to generate industry and competitive insights
  • Develop and deploy Cost-to-Deliver/Serve models and strategies
  • Provide data-driven insights to optimize performance and inform strategic decisions
• Continuous Improvement & Capability Building
  • Define and deploy methodologies for continuous improvement across the network
  • Establish and lead global communities of practice
  • Promote a culture of innovation, operational excellence, and best-practice sharing
• Global BPO Leadership
  • Act as Global Business Process Owner for Deliver Performance Excellence
  • Own process governance, standardization, and harmonization globally
  • Approve global standards and manage deviations or localizations
  • Ensure alignment to customer-centric outcomes and measurable business value
• Leadership & Talent Development
  • Build and lead a high-performing global team
  • Drive leadership capability, succession planning, and talent development
  • Champion diversity, inclusion, and employee wellbeing
  • Foster a high-performance culture aligned to J&J Credo values
• Compliance & Governance
  • Ensure compliance with company policies, regulatory standards, and HSE requirements
  • Elevate risks, issues, and improvement opportunities to senior leadership
  • Support ongoing operational excellence and transformation initiatives

Qualifications

• 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management
• Proven track record deploying operational standards across global logistics networks
• Strong experience in:
  • Benchmarking and performance analytics
  • Cost-to-Serve/Deliver modeling
  • Continuous improvement methodologies (Lean, Six Sigma)
• Experience in Medical Device, Pharmaceutical, or regulated industries preferred
• Bachelor’s degree required
• Master’s degree (Supply Chain, Engineering, Business, or related field) preferred

Requirements

• Deep expertise in distribution center operations and operational excellence frameworks
• Strong analytical capabilities (benchmarking, process mapping, data mining)
• Experience developing and enforcing global operational standards
• Knowledge of EHS, quality, and regulatory requirements in logistics environments
• Strong stakeholder management and influencing skills in a global matrix
• Change leadership mindset with ability to drive continuous improvement culture
• Excellent communication and executive presentation skills

Benefits

• Location: Flexible / Global
• Travel: ~25% (domestic and international)