[Hiring] Supervisor, Inside Sales @frontdoor

Role Description

Delivers operational excellence through managing team productivity. Develop and provide leadership support to lead day-to-day activities. Primary point of contact for associate concerns. Ability to understand different team members' dynamics and learning styles to achieve the company's expected results. Establishes and maintains a positive, professional relationship with team members. Accountable for the supervision of an inside sales team, to complete the sales goals (KPIs).

• Accountable for overall team performance by providing individual support through training, coaching, and developing associates.
• Champion of change.
• Responsible for supervising the employee lifecycle – hiring, promotion, transferring, talent management.
• Provide floor coverage in a virtual environment as well as handling escalated customer calls.
• Partner with Workforce Management (WFM) to ensure staffing and scheduling meets business needs.
• Ensure accurate documentation with associate data files, including payroll, personnel, and performance.
• Effectively work in a virtual environment utilizing web cams, computer hardware, and software with an internet upload speed of 10+ MBPS.
• Primary point of contact to bring resources (sales, service operations, marketing, scheduling, quality, training, etc.) together to achieve business goals.
• May include other duties as applied.

Qualifications

• People and data driven to guide performance, strong business acumen.
• Use active listening to build rapport and generate additional growth opportunities.
• Ability to adapt to member and business needs and effectively support and disseminate that information to their team.
• Ability to have crucial conversations with associates.
• Good judgment, strong decision-making, and problem-solving skills.
• Knowledge, skill, and ability to motivate sales performance and drive results.
• Demonstrate strong and effective verbal and written communication.
• Reliable, persistent, and proactive for performance management.

Requirements

• Knowledge of Telesales operations.
• Experience reaching or exceeding sales goals and objectives.
• Be seated at a computer intermittently for up to eight hours a day.
• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers and phones.
• Repetitive motions using hands and digits; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
• High school diploma or equivalent required.
• 4+ years of contact center operations experience required.
• May be required to travel.

Benefits

• This role pays $60,000 - $70,000 per annum plus job-based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
• Eligible for additional rewards and incentives.
• Holistic approach to benefits, including health, wellbeing, and financial components.
• Insurance for medical/pharmacy, dental, vision, life, and disability.
• Weight loss and smoking cessation programs.
• Matching 401(k) and ability to participate in our employee stock purchase plan.