[Hiring] Inside Sales Supervisor @Clearwave Fiber LLC

Role Description

The Supervisor, Inside Sales is a hands-on sales leader responsible for driving revenue growth, customer retention, and exceptional customer experiences through the leadership and development of a high-performing inside sales team. This role oversees daily sales operations, coaches and develops associates, monitors performance metrics, and ensures consistent execution of sales strategies across inbound calls, outbound calls, chat, and email interactions.

At Clearwave, our core values guide how we lead, perform, and succeed together:

• Ownership: Taking accountability for team performance and customer outcomes.
• Impact: Connecting customers and communities to reliable fiber technology and delivering meaningful solutions.
• Intensity: A results-driven mindset, continuous improvement, and a commitment to exceeding expectations.
• Win Together: Building a collaborative, supportive team environment where associates are empowered to grow and succeed.

The ideal candidate is a motivated, results-oriented leader who thrives in a fast-paced sales environment, leads by example, and is passionate about developing talent while delivering best-in-class results.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field, or an equivalent combination of education and relevant work experience.
• Minimum of two years of leadership experience in an inside sales, call center, customer retention, or related sales environment.
• Demonstrated ability to lead, coach, motivate, and performance-manage a team to achieve measurable sales and customer experience goals.
• Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
• Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively coach associates and collaborate across departments.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to manage competing priorities, maintain accountability, and deliver results in a fast-paced, performance-driven environment.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong organizational, analytical, and time management skills.
• Demonstrated ability to work independently, take initiative, and adapt to changing business needs.
• Ability to travel between office locations, call centers, and vendor sites as business needs require.

Requirements

• Previous leadership experience in telecommunications, broadband, fiber internet, or a related industry.
• Experience with CRM platforms, call center technology, workforce management tools, and sales performance reporting systems.
• Experience developing and implementing sales training, coaching programs, and performance improvement initiatives.
• Knowledge of call center budgeting, workforce planning, and operational efficiency strategies.
• Experience in creating or improving policies, procedures, and workflows to enhance team productivity and customer satisfaction.
• Experience supporting multiple locations or outsourced vendor operations.

Company Description

Clearwave Fiber is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

We are committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process.