[Hiring] Inside Sales Supervisor @Pavago

Role Description

We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.

What You’ll Own

• Inbound Sales & Customer Communication
  • Answer incoming calls and emails from current customers and leads.
  • Demonstrate strong knowledge of the company’s products.
  • Determine the appropriate next steps for each customer inquiry.
• Sales & Closing
  • Manage customer inquiries throughout the sales process.
  • Prepare quotes and close orders.
  • Answer customer questions and complete required paperwork.
  • Take ownership of opportunities from inquiry through close.
• Lead Follow-Up
  • Maintain long-term leads through consistent and proactive follow-up.
  • Keep opportunities moving forward through timely communication.
  • Identify when additional team support or follow-up is needed.
• Team Leadership & Delegation
  • Coach a two-person sales/customer service support team on customer communication.
  • Delegate tasks to team members when appropriate.
  • Help the team stay organized and responsive to customer needs.
• Post-Sale Coordination
  • Monitor the post-sale process and shipping experience.
  • Help resolve issues and ensure customer satisfaction.
  • Maintain strong customer relationships after the sale.

Qualifications

• Strong sales and customer communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong communicator who can manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

Requirements

• You take ownership of the entire sales process rather than focusing only on individual tasks.
• You’re confident speaking with customers and handling sales conversations.
• You’re persistent and organized when managing long-term leads.
• You enjoy coaching and supporting a small team.
• You’re comfortable making decisions independently in a high-autonomy environment.
• You’re resourceful and able to solve unexpected problems.
• You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.

Interview Process

• Initial Application
• Spark Hire One-Way Video Interview
• Client Interview
• Offer Stage