[Hiring] Account Manager @Tempur Sealy International

Role Description

The Account Manager is responsible for driving sales growth across an assigned territory by building strong relationships with retail partners, delivering effective in-store execution, and enhancing product knowledge at store level. The role focuses on regular store visits aligned to a structured call cycle, optimising merchandising and product positioning, and training retail sales teams to increase sell-through of Tempur products.

Key Responsibilities

• Customer Relationship Management
  • Develop and maintain strong, professional relationships with retail store owners, managers, and sales teams.
  • Act as the primary point of contact for assigned customer accounts.
  • Understand each customer’s business, sales drivers, and growth opportunities.
• Territory & Call Cycle Management
  • Develop and manage an effective call cycle across A, B, and C customers.
  • Conduct regular and structured store visits to maximise coverage and impact.
  • Prioritise high-value and growth accounts while maintaining service levels across all customers.
• Sales Growth & Account Development
  • Identify and implement opportunities to grow sales within each store.
  • Increase product penetration, range adoption, and share of floor space.
  • Partner with customers to support category growth and improved sales performance.
• In-Store Execution, Merchandising & Product Positioning
  • Optimise in-store displays to maximise product visibility and conversion.
  • Ensure correct product placement in line with brand standards and commercial priorities.
  • Influence floor positioning and competitive placement within stores.
• Product Training & Retail Education
  • Deliver engaging and informative training to retail sales staff.
  • Educate teams on product features, benefits, and key differentiators of Tempur products.
  • Build retailer capability to confidently sell and recommend products to end consumers.
• Promotional Execution & Retail Activation
  • Support the execution of promotions, campaigns, and product launches in-store.
  • Ensure retailers are prepared to maximise promotional outcomes.
  • Reinforce key sales messaging during campaign periods.
• Events & Industry Engagement
  • Represent the company at trade events, including Home Shows.
  • Plan and deliver retailer training nights and engagement sessions.
  • Attend and support retailer conferences and industry events.
• Market & Competitor Insights
  • Monitor and report on competitor activity, pricing, and in-store presence.
  • Provide feedback on customer trends and shopper behaviour.
  • Share insights to support sales, product, and marketing strategies.
• Reporting & Administration
  • Maintain accurate records of store visits, activities, and outcomes.
  • Provide timely and accurate reporting on sales activities and opportunities.
  • Support forecasting and planning processes through relevant field insights.
• Stakeholder Collaboration
  • Work closely with the National Sales Manager and internal teams (marketing, product, supply chain).
  • Ensure alignment between field activities and broader commercial strategies.

Company Description

Tempur Sealy is committed to equal opportunities and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.