[Hiring] Quality Assurance Analyst @Etraveli Group
Mar 21, 2025 - Etraveli Group is hiring a remote Quality Assurance Analyst. đź’¸ Salary: competitive salary aligned with market standards. đź“ŤLocation: Turkey.
Role Description
We are looking for a Quality Assurance Analyst who is eager to get involved in a challenging and fast growing project for our client Etraveli Group. This role will be Etraveli’s first person in Turkey, and with that comes a lot of opportunities creating and establishing Etraveli entity in Turkey.
As a Quality Assurance Analyst, you will monitor the quality of a random and focused selection of cases handled by our customer service team, and coach the agents to achieve a high level of service. You will have contact with agents in all of our inhouse customer service offices within the First Line organization as well as other departments.
You will get 8 weeks of process training and 2 weeks of quality training when joining (the trainings will be in Athens, Greece). The role reports to Customer Service - First Line Quality Assurance Manager.
- Ensure that the quality and standards of the company processes are followed
- Share feedback when processes are not followed via quality platforms
- Coach the agents on opportunity areas
- Stay aligned and updated with the company's policies by handling customer interactions 4 hours every month
- Report agents’ or technical errors
- Being comfortable in giving presentations
- Make recommendations for department’s improvements
Qualifications
- 3 years of experience with customer service and/or quality assurance
- Fluency in Turkish and English language. Fluency in any other international language will be an added advantage
- Willing to travel for training and other requirements
- Familiarity with Google Sheets and Slides or Microsoft Office
- Organizational and communication skills
- Open to share and receive feedback
- Open to work in an international team across locations in a virtual environment
- Comfortable working remotely
Requirements
- Graduate of a vocational high school, associate degree, or undergraduate program in hotel management and tourism
- An original or certified copy of the guide certificate issued by the Ministry
- The original foreign language proficiency certificate (TĂśRSAB) for an information officer
Benefits
- A competitive salary aligned with market standards
- Flexible working hours, hybrid/remote work option
- Comprehensive benefits in line with local regulations
- Unique opportunity to provide input on shaping our local policies and workplace culture
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| đź“Ť | Be aware of the location restriction for this remote position: Turkey |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary aligned with market standards
|
Remote
Location
Turkey
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Turkey |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
