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Customer Service
Customer Success Manager
@Etraveli Group
[Hiring] Customer Success Manager @Etraveli Group
Feb 17, 2025 - Etraveli Group is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Greece.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dynamic and customer-centric Customer Success Manager to join our team. In this role, you will drive customer engagement and success by guiding our OTA and Airline clients through the entire sales process and beyond. Your primary focus will be building and nurturing strong relationships with our customers, ensuring they derive maximum value from our products and services while identifying and capitalizing on new sales opportunities. The ideal candidate is passionate about customer success, skilled in relationship management, and motivated to meet and exceed sales targets.
- Support the full sales cycle, from lead generation to deal closure, while maintaining long-term customer engagement.
- Onboard new clients, ensuring a smooth transition from sales to implementation.
- Regularly engage with customers to understand their business goals, challenges, and how our solutions can support their success.
- Act as the primary point of contact for assigned customers, developing trusted advisor relationships.
- Conduct regular check-ins and business reviews to track and drive customer outcomes.
- Proactively address customer concerns, troubleshooting issues to ensure satisfaction and retention.
- Identify and pursue upselling and cross-selling opportunities to maximize customer value and drive revenue growth.
- Partner with internal teams to develop tailored solutions that align with customer needs.
- Develop and implement strategies to increase product adoption and customer engagement.
- Monitor customer usage patterns and feedback to drive proactive account management.
- Maintain detailed records of customer interactions, sales activities, and engagement metrics.
- Provide regular reports on customer success metrics, sales pipeline status, and customer satisfaction.
- Build and maintain a customer community through events, forums, and other engagement activities.
Qualifications
- 5+ years of experience in solution sales and support with technical background
- Proven account management experience OTA’s and Airlines or similar clients
- Solid knowledge of the Travel industry
- Proven track record of revenue growth and client satisfaction / retention
- Able to effectively manage multiple projects simultaneously
- Must strive to have a deep understanding of the company services and its’ position within the industry
- Experience with deployment of complex technical solutions in a large enterprise environment
- Ability to make professional business presentations in writing, verbally, including complex business and technical matters to different audiences (technical and management)
- Work independently in determining one’s personal work schedule to be productive
- Ability to work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames
- Creative and innovative problem solving, able to take on diverse challenges.
- Expertise with Google Apps, MS-Office, Helpdesk tools, Slack
- Digital Marketing experience a plus
Benefits
- Ambition and dedication to make a difference and change the way people travel
- Opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals
- Culture where individuals are encouraged to do more and be more
- Commitment to embracing diversity and creating a safe, healthy and accessible environment
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| 📍 | Be aware of the location restriction for this remote position: Greece |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Greece
|
|
Job Type
full-time
|
Posted
Feb 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Greece |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
