[Hiring] Care Partner @Wesley Mission Queensland

Role Description

The Virtual Care Partner is responsible for delivering care management services to Support at Home customers to ensure they receive high-quality, person-centred care that meets their individual needs, goals, and preferences. The role involves:

• Coordinating personalised services that align with each customer’s goals, preferences and approved care plans.
• Managing customer budgets responsibly to ensure services are delivered within funding parameters and support long-term independence.
• Monitoring changing needs and emerging risks, responding proactively to maintain safety, wellbeing and continuity of care.
• Building trusted relationships through regular communication with customers, carers and supporters, ensuring their voices are heard and respected.
• Applying wellness and reablement approaches to encourage independence, confidence and meaningful daily living.
• Ensuring care plans reflect cultural, spiritual and diverse needs, including engaging with culturally specific organisations when required.
• Supporting informed decision-making, including empowering customers to take positive risks that enhance quality of life.
• Maintaining high-quality documentation and compliance, ensuring safe, seamless, and consistent care across all interactions.

Qualifications

• A Certificate III in Individual Support (Ageing), Certificate IV in Aged Care, or equivalent qualification.
• At least 12 months experience in aged care, disability services, or community services.
• Strong communication and relationship-building skills.
• Digital confidence and experience with client management systems.
• Ability to work independently and in a supportive team.
• Passion for person-centred care.

Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy).
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work.

Benefits

• Attractive remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.
• Team culture – Be part of a collaborative and supportive team that values your skills and wellbeing.
• Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.