[Hiring] Legal Intake Team Lead @Magendzo Law

Role Description

We are seeking an experienced, bilingual (English/Spanish) Legal Intake Team Lead to oversee our intake team at a growing personal injury law firm. This individual will lead day-to-day intake operations in a remote environment, ensure prospective clients receive prompt, professional, and compassionate service, and maximize the conversion of qualified leads into signed cases.

The ideal candidate has hands-on legal intake experience, proven leadership abilities, and a results-driven mindset. They will be responsible for managing team performance, monitoring key metrics, improving workflows, and ensuring every prospective client receives an exceptional first impression of the firm.

A law degree is preferred but not required. This position is remote in Colombia.

Qualifications

• Proven experience in legal intake, preferably within a personal injury law firm.
• Fluency in English and Spanish, with the ability to communicate professionally in both languages, verbally and in writing.
• Prior experience leading, supervising, or training a team.
• Demonstrated ability to improve intake performance, lead conversion, and follow-up consistency.
• Experience managing workloads, monitoring KPIs, and holding team members accountable in a remote or distributed environment.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced setting.
• Excellent communication, coaching, and problem-solving skills.
• Experience with legal case management systems, CRM platforms, call tracking, and performance reporting.
• Strong attention to detail and commitment to confidentiality and data security.

Requirements

• Proven experience in legal intake, preferably within a personal injury law firm.
• Fluency in English and Spanish, with the ability to communicate professionally in both languages, verbally and in writing.
• Prior experience leading, supervising, or training a team.
• Demonstrated ability to improve intake performance, lead conversion, and follow-up consistency.
• Experience managing workloads, monitoring KPIs, and holding team members accountable in a remote or distributed environment.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced setting.
• Excellent communication, coaching, and problem-solving skills.
• Experience with legal case management systems, CRM platforms, call tracking, and performance reporting.
• Strong attention to detail and commitment to confidentiality and data security.

Benefits

• Remote work opportunity.
• Collaborative and supportive team culture.
• Ongoing training and professional development.

Company Description

A growing personal injury law firm focused on providing exceptional service to clients.