[Hiring] Legal Intake Specialist @Bush & Bush Law Group

Role Description

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group! We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

• Inbound Call Management:
  • Professionally handle incoming calls from clients involved in auto accidents.
  • Gather essential information regarding the accident and potential legal representation needs.
  • Demonstrate empathy and understanding while maintaining a high level of professionalism.
• Client Interaction:
  • Communicate effectively with clients to explain legal processes and procedures.
  • Provide information about the firm's services and answer client queries.
  • Collect and document relevant details to assist attorneys in evaluating cases.
• Multi-Tasking:
  • Manage multiple tasks simultaneously in a fast-paced environment.
  • Efficiently navigate and update electronic systems while engaging with clients on the phone.
  • Prioritize and address urgent client needs promptly.
• Document Management:
  • Maintain accurate and confidential client records in compliance with legal standards.
  • Organize and update client information, ensuring accessibility for legal professionals.
  • Utilize Excel sheets and other tools to manage and track client data.
• Administrative Support:
  • Provide administrative assistance to legal professionals as needed.
  • Collaborate with the legal team to ensure smooth case progression.
  • Assist in the preparation and organization of legal documents.

Qualifications

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred.
• Experience: Previous experience in a legal environment or customer service/intake role is preferred.
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

Requirements

• Weekday Shifts: 7:00 AM to 4:00 PM or 10:30 AM to 7:30 PM Central Time.
• Weekend Shift: Availability to work weekend shifts may be required.

Benefits

• Positive Culture: Be part of a supportive and innovative team.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.