[Hiring] Legal Documentation Officer @Deep Blue Company

Role Description

The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia by answering their queries, preparing the required documents and completing the generation of the contract draft you will be responsible for:

• Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively.
• Data entry and drafting the contract according to our standard procedure.
• Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines.
• Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation.
• Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer.
• Calculating fees, taxes and other financial assessments relevant to property settlement for review.

Qualifications

• Experience working with legal concepts, definitions and documentation preferred.
• Experience delivering exceptional customer service.
• 1-2 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers.
• Free of personal commitments like pursuing further studies, taking licensure exams, etc.
• Ability to anticipate needs of team members and clients, and self-initiative to meet those needs.
• Strong written and verbal skills for regular communications to various stakeholders, including team members and clients.
• Critical thinking skills and a proactive approach to problem solving.
• Efficient – able to handle multiple demands while remaining flexible and adaptable to change.
• Ability to act on strategies for solving problems and meeting objectives before being asked to do so.
• Exceptional attention to detail.
• Perseverance and commitment.
• Ability to work alone as well as part of a high performing team.
• Commercial awareness and desire to keep abreast of developments.
• Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions.
• Expertise in Microsoft 365 applications.

Requirements

• This role works mostly in a WORK-FROM-HOME SETUP.
• To be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
• Conducive home office (free from noise and distraction).
• Main internet: wired internet of at least 100mbps.
• Reliable backup internet: at least 20mbps speed.