[Hiring] AU Legal Case Manager @Emapta

Role Description

As an AU Legal Case Manager, you will drive successful case delivery by connecting legal professionals with world-class expert witnesses while ensuring quality, efficiency, and exceptional client service. Your work directly supports high-stakes litigation across global markets, offering a long-term international career with Emapta designed for top 1% talent seeking meaningful impact and professional growth.

Qualifications

• Bachelor's degree in Law, Business, or a related discipline, or currently completing a Law degree (Philippine or international qualifications are welcome)
• At least 3 years of experience managing high-stakes client relationships or technical stakeholders in a professional environment
• Background in a law firm or legal operations as a lawyer or senior paralegal is highly preferred
• Experience working with multicultural, multi-territory teams and international clients
• Experience working with Australian lawyers and/or expert witnesses is an advantage
• Strong interpersonal skills with the ability to build trusted relationships with clients and expert witnesses
• Highly organized with the ability to manage multiple active cases and changing priorities
• Meticulous attention to detail with a high level of accuracy
• Strong judgment with the ability to understand communication nuances and adapt approaches accordingly
• Adaptability to diverse subject matters and changing priorities
• Fast learning ability with the capacity to quickly understand new industries and technical domains
• Strong conflict resolution skills with the ability to handle challenging conversations professionally
• Resilience, composure, and effectiveness under pressure while meeting tight deadlines
• Proficiency in Microsoft Office and general office applications

Requirements

• Manage each case from start to finish, ensuring on-time delivery within the agreed budget
• Monitor case status, direction, and risks throughout each engagement
• Translate client scope, instructions, and priorities into clear milestones for expert witnesses
• Monitor expert progress against agreed milestones
• Agree on fees, scope, and commercial terms with clients before commencing each case, including securing prepayment where required
• Resolve issues proactively and escalate only when necessary
• Partner with the Quality Assurance team to ensure reports meet quality and legal admissibility standards
• Serve as the client's trusted point of contact throughout each case
• Communicate clearly, proactively, and professionally with clients
• Identify and communicate issues or changes in direction before they affect case outcomes
• Remain accessible and responsive during high-pressure situations and tight deadlines
• Deliver practical solutions that maintain client confidence throughout the process
• Collaborate with the Sourcing team to identify the most suitable expert witnesses for each case
• Support expert witnesses throughout their engagement based on their experience and working style
• Help expert witnesses strengthen their skills, confidence, and effectiveness over time
• Recommend improvements to team processes and operational procedures
• Share best practices, lessons learned, and opportunities for improvement across the team and wider business
• Contribute positively to a collaborative, fast-paced, and high-performing team culture

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanently WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment