[Hiring] Recruitment & Client Success Manager @Somewhere

Role Description

The Recruitment Manager is responsible for leading, supporting, and performance-managing a team of recruiters to ensure consistent, high-quality recruitment delivery. This role owns team effectiveness, delivery efficiency, candidate quality, and client experience, while driving accountability against agreed performance targets. The Recruitment Manager plays a critical role in ensuring recruitment outcomes align with both client expectations and business goals.

Key Responsibilities

• Team Leadership & Development
  • Lead, coach, and support a team of recruiters to build a high-performing, engaged, and accountable team.
  • Provide ongoing guidance, hands-on support, and regular check-ins (1:1s, feedback sessions, performance discussions) to ensure recruiter success.
  • Monitor recruiter performance against KPIs and team targets, implementing performance improvement plans when needed.
  • Identify and address team challenges proactively to maintain morale and performance.
  • Ensure consistent reporting, feedback, and documentation of performance.
  • Foster and drive a team culture of ownership, transparency, collaboration, and continuous improvement that supports accountability and team retention.
• Recruitment Delivery & Operational Excellence
  • Own delivery efficiency across all assigned roles and accounts.
  • Audit and manage roles and deals in HubSpot/RecruitCRM to ensure accurate deal stages, timelines, forecasts, and candidate data in compliance with company SLAs.
  • Manage and maintain pipeline of open roles and drive conversion from launch to placement by ensuring roles are actively progressed and closed within agreed timelines.
  • Monitor deal progress and closure rates (roles opened vs. roles filled).
  • Proactively identify recruitment risks and potential delays, implement corrective actions, and escalate issues appropriately to the Recruitment Operations Manager for operational concerns and the Account Manager for client-related matters.
  • Work with the Account Manager to analyze lost deals or revenue gaps to implement improvement strategies.
  • Maintain accurate forecasting and pipeline visibility.
• Candidate Quality, Speed & Client Experience
  • Ensure high-quality candidates are sourced, screened, and review candidate submissions prior to client endorsement.
  • Deliver timely responses and outputs while consistently meeting 48-hour delivery standards.
  • Monitor client feedback, complaints, and deal withdrawals.
  • Address quality or service issues promptly to protect client satisfaction.
  • Ensure recruitment processes meet agreed service levels and expectations.

Success Measures

• Strong internal team feedback, engagement, and retention.
• Reduced time-to-fill and high deal completion rates.
• High candidate quality with low complaint and deal cancellation rates.
• High-performing recruitment team meeting or exceeding agreed KPIs.

Core Competencies

• Proven people leadership and coaching capability.
• Strong recruitment delivery and operational management skills.
• Ability to balance speed, quality, and client experience.
• Data-driven and performance-focused mindset.
• Clear, direct, and supportive communication style.