[Hiring] People Operations Partner @House Rx

Role Description

House Rx is a rapidly growing organization, and this position is open because we're expanding our People & Talent team. As a People Operations Partner, you'll be the trusted first call for employees and managers across your assigned teams, including our Clinical Operations workforce, who keep patients and clinics supported. You'll balance strategic partnership with hands-on operational work: one hour you're coaching a manager through a tricky situation, the next you're helping to define a policy or answering employee questions on payroll.

This role is for a strategic thinker who isn’t afraid to roll up their sleeves. You’ll see the bigger picture of how our People programs support the organization’s growth, and you’ll dig into the details to make them work - whether that’s building a new process, working through a complex employee situation, or finding a smarter, more cost-effective way to get something done.

What You'll Do

• Partner with teams and managers
• Act as the dedicated People partner for assigned client groups, including hourly and salaried Clinical Operations teams, and build relationships so managers come to you early.
• Coach managers on performance conversations, feedback, team changes, and employee relations, and escalate to leadership when needed.
• Prepare managers for performance and leadership discussions by interpreting productivity scorecards and trends, so they lead with context and a plan rather than just the numbers.
• Guide managers through employee relations matters so outcomes are fair, consistent, and well documented.
• Support talent decisions such as promotion recommendations and interview participation.
• Run core People programs
• Lead onsite orientation, coordinating with IT and Training on first-week plans, welcome communications, and timekeeping setup for hourly staff.
• Help lead our annual performance review cycle in Lattice, including communications, self-assessment and upward feedback timelines, and training sessions for employees and managers.
• Guide employees and managers through leave and accommodation processes, such as bereavement leave and workplace accommodations.
• Coach managers on offboarding and partner with IT, Payroll, and Benefits to ensure every departure is handled thoughtfully, accurately, and on time.
• Own People Operations execution
• Partner with the HR Operations Manager, Corporate Operations Manager, and IT to coordinate employee lifecycle changes (manager changes, job updates, transitions), advising managers on the process.
• Help keep employee data and People records accurate by flagging discrepancies, supporting audits, and using reporting to advise leaders on trends and decisions for your client groups.
• Be a responsive, friendly presence in our People help channels, routing questions to the right experts and keeping employees informed.
• Write clear, warm, on-brand communications that explain the “what” and the “why” behind policies and changes.
• Improve how we work
• Spot recurring questions and pain points, and turn them into better documentation, FAQs, or process fixes.
• Bring employee feedback into program design.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or related field
• 4+ years experience in HR business partnering, People Operations, or HR generalist roles, ideally in a fast-growing company.
• Experience supporting hourly or shift-based workforces; healthcare, pharmacy, or clinical operations experience is a strong plus.
• Experience supporting employees across multiple states and work settings.
• Experience with leave administration, accommodations, and employee relations, including progressive discipline.
• Hands-on experience with an HRIS and performance management tools (Lattice preferred), plus strong data management skills: keeping records accurate, organized, and audit-ready.
• Comfortable working in Google Drive (Docs, Sheets, Forms) and using AI tools like Claude to draft communications, organize information, and work more efficiently.
• Excellent judgment and discretion with sensitive situations and confidential information.
• Clear, approachable communication style, in writing and live, with employees at every level.
• A solutions-first mindset: you brainstorm, try new approaches, and move things forward.
• Comfort switching between strategic conversations and detailed operational work in the same day.
• Strong knowledge of labor laws and HR compliance standards, particularly relevant to healthcare and non-exempt labor categories.
• Exceptional interpersonal, consultative, and communication skills with the ability to influence and build relationships at all levels.
• Experience working in a startup or high-growth environment highly preferred.
• Agile, hands-on, and solutions-oriented mindset with a bias for action.
• Experience supporting frontline leaders and distributed teams.

Requirements

• Expected Full-Time Base Salary: $100,000 - $120,000
• This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Benefits

• Flexible work hours and flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake