[Hiring] People Operations Manager @Mighty Acorn Digital

Role Description

Mighty Acorn Digital is expanding our operations team and seeking a versatile, detail-oriented and curious People Operations Manager with at least 6 years of experience working in professional services. This role is hands-on and cross-functional, coordinating with various teams across the company.

This role is ideal for someone who thrives in a fast-paced, growing organization; the People Operations Manager is strategic, adaptable, and execution-focused.

While this role is remote, you must be located in and legally able to work in the US and have at least a 5-hour overlap with 9a-5p ET.

What you’ll do

• Maintain the employee handbook, code of conduct, and internal people documentation; coordinate policy updates with leadership and employment counsel.
• Spearhead research projects relevant to topics like health insurance, state employment taxes, HRIS and PEO solutions, and present proposals to the Director of Operations.
• Coordinate employment-law administration for employees working remotely across multiple states.
• Administer the performance-review calendar and 90-day check-ins.
• Coordinate intake and routing for employee questions or concerns under the Code of Conduct.
• Coordinate leadership-sponsored DEIA activities and maintain action items.
• Submit 1099s for eligible subcontractors/independent contractors every year.
• Coordinate with the Contracts & Compliance Manager on staffing requirements and contractor agreement workflow.
• Administer periodic eNPS surveys, summarize results, and present recommendations to leadership.
• Own end-to-end talent acquisition needs, including sourcing candidates and conducting initial interviews.

Assist

• Work alongside the Director of Operations and Sr. Operations Manager to manage all aspects of company events.
• Coordinate company-side onboarding with practice area directors and engagement managers.
• Assist managers with Performance Improvement Plan implementation.
• Assist with projects that ensure transparency and competitiveness in overall compensation.
• Support the overall experience for full-time employees, part-time employees, and subcontractors.
• Assist with completing offboarding activities when needed.

Top 3 outcomes

• A recruiting process that results in a strong hire in 30 days or less.
• Regular monitoring of the company eNPS with strategic planning for maintaining and improving employee satisfaction.
• One leadership-approved People Operations improvement is implemented within the first 6 months.

Qualifications

• 6 or more years of experience in People Operations or HR coordination, preferably in a remote or distributed professional services organization.
• At least 4 years of experience working in government contracting / professional services.
• Background in scaling people operations at a growing public interest technology firm.
• Experience coordinating employment requirements across multiple states.
• Experience with skillful navigation and resolution of interpersonal conflict.
• Proven ability to research and prepare findings for cross-functional audiences.
• Excellent communication skills.
• Comfort navigating ambiguity and balancing diverse needs.
• Experience fostering inclusive workplaces.
• A Bachelor’s degree or equivalent experience.

Other requirements

• An ability to work efficiently, sometimes under tight deadlines.
• A preference for transparency and direct communication.
• An ability to adapt quickly and cope with temporarily ambiguous situations.
• This role requires work be performed from within the contiguous United States.
• Candidates must either hold active US citizenship or a green card.
• Candidates selected for the role must pass a criminal background check before their start date.
• Candidates must have a fast (>100Mbps) and reliable internet connection.

Company Description

Mighty Acorn is dedicated to fostering workplace diversity and inclusion. We firmly reject discrimination and harassment of any kind.