[Hiring] People Operations Business Partner @Hometown Tickets, LLC

Role Description

The People Ops Business Partner provides day-to-day support across the full employee journey, including:

• Employee relations
• Performance management
• Talent acquisition
• People administration
• Engagement

This is a highly collaborative role that works closely with managers, senior leaders, finance, and the full People Ops team. This role serves as a trusted partner to Hometown leaders and employees, connecting business priorities with thoughtful, scalable people practices. This role serves the Operations, Sales, and Customer Success teams within the Hometown team.

Qualifications

• 5+ years of progressive People Operations or Human Resources experience
• Experience partnering with and advising senior leadership
• Comfort navigating ambiguity and driving solutions in a fast-paced environment
• Experience coaching managers and leaders on employee relations, performance management, and people practices
• Experience using data and employee insights to inform people-related decisions
• Experience developing and implementing scalable People Operations programs and processes
• Strong understanding of employment practices, HR compliance, and risk management
• Experience supporting organizational change, including periods of growth, restructuring, or evolving business needs
• Experience working cross-functionally with leaders and teams at all levels of an organization
• Demonstrated ability to build trust and credibility while balancing employee advocacy with business needs

Requirements

• Partner with leaders and managers to understand business objectives, workforce needs, and organizational challenges.
• Provide coaching and guidance to managers on employee and organizational matters.
• Use people data, employee feedback, and business insights to identify trends and recommend solutions.
• Support organizational design, team effectiveness, workforce planning, and organizational change initiatives.
• Act as a trusted advisor to leaders while maintaining appropriate confidentiality and sound judgment.
• Serve as a primary point of contact for employee relations matters, helping managers navigate workplace concerns fairly and consistently.
• Investigate and resolve employee issues, including performance concerns, workplace conflicts, policy questions, and other sensitive matters.
• Partner with leadership on complex employee relations cases.
• Maintain accurate, confidential documentation and ensure appropriate follow-through.
• Promote a respectful, inclusive, and psychologically safe workplace.
• Support managers throughout the performance management cycle, including goal setting, feedback, development planning, performance improvement, and year-end processes.
• Coach managers on delivering effective feedback and having difficult conversations.
• Identify opportunities to strengthen accountability and performance across teams.
• Help ensure performance practices are consistent and equitable.
• Partner closely with hiring managers to understand business needs, define job requirements, develop candidate profiles, and establish effective and consistent hiring processes.
• Own and support the full-cycle recruitment process for all open Hometown roles, from requisition approval through offer acceptance and onboarding handoff.
• Proactively source and engage qualified candidates through LinkedIn, employee referrals, networking, talent communities, and other appropriate channels.
• Review applications and resumes, conduct initial candidate screens, and assess candidates against established role requirements and competencies.
• Coordinate and facilitate efficient interview processes, including interview scheduling, interviewer preparation, candidate communication, and timely follow-up.
• Maintain an organized and healthy candidate pipeline and proactively communicate recruiting progress, challenges, and market insights to hiring managers.
• Serve as a primary point of contact for candidates throughout the recruitment process, ensuring a professional, responsive, and positive candidate experience.
• Manage reference checks, background checks, employment verification, and other pre-employment requirements in accordance with company policies.
• Continuously identify opportunities to improve recruiting processes, sourcing strategies, candidate experience, and hiring-manager effectiveness.
• Support employer branding, recruiting events, employee referral programs, and other initiatives that strengthen Hometown's talent pipeline and reputation as an employer.
• Analyze engagement survey results and other people metrics to identify opportunities for improvement.
• Partner with leaders to strengthen employee engagement, retention, and overall employee experience.
• Help develop and execute action plans based on employee feedback.
• Support initiatives related to culture, recognition, inclusion, belonging, and employee well-being.
• Serve as an employee advocate while balancing individual needs with organizational priorities.
• Identify process gaps and recommend improvements that make People programs more efficient and employee-friendly.
• Support key employee lifecycle processes, including onboarding, internal mobility, promotions, transfers, leaves, and offboarding.
• Help ensure compliance with applicable employment laws, regulations, and company policies in partnership with appropriate People Ops and legal stakeholders.
• Maintain a high standard of confidentiality when handling sensitive employee information.

Benefits

• Flexible PTO with no annual maximum.
• 13 holidays and extended winter break.
• 401(k) - up to 4% match.
• Medical, dental, and vision insurance plans offered.
• Employer HSA contribution.
• Opportunities for virtual and in-person collaboration/social events.

Compensation

The base salary range for this position is $80,000-85,000 annually. Our compensation ranges are determined by a variety of factors, including role responsibilities, market data, and an individual's skills, experience, and qualifications. The final offer will be based on these factors and discussed throughout the interview process. In addition to base salary, eligible employees may also participate in our bonus or incentive programs, where applicable, and enjoy a comprehensive benefits package designed to support their overall well-being.

Physical Requirements

• Must be able to remain stationary for a long period of time, including working on a computer.
• This position may also be required to travel to client sites or conferences, which could include standing and walking for prolonged periods of time, and while outdoors in various weather conditions.
• All Hometown employees have a minimum amount of client events they must attend per year, which may include traveling to local client sites.