[Hiring] People Experience Operations Manager @Miller Tanner Associates

Role Description

The People Experience (PX) Operations Manager serves as the operational backbone of the HR function (a.k.a. People Experiences) at MTA, ensuring that people-centered processes, systems, and programs run efficiently and effectively across the organization. This role is responsible for overseeing day-to-day HR operations including:

• HRIS administration
• Payroll coordination
• Compliance
• Employee lifecycle management from onboarding through offboarding

The PX Operations Manager partners closely with cross-functional leaders to align HR processes with business needs while maintaining a high standard of accuracy, confidentiality, excellence, and care. This is a pivotal role for someone who thrives at the intersection of systems thinking and people-first values.

Qualifications

• Professional fluency in English
• Multilingual preferred
• Bachelor’s degree in Human Resources, Business Administration, or a related field required; HR certification (PHR, SHRM-CP, or equivalent) strongly preferred
• 5+ years of progressive HR operations or generalist experience, with at least 2 years in a role with direct ownership of HR systems and payroll processes
• Demonstrated experience with HRIS platforms (e.g., ADP Workforce Now, HiBob/Bob, Workday, BambooHR, or similar); proficiency with ADP Workforce Now and HiBob/Bob required
• Experience supporting multi-state or global workforces preferred
• Familiarity with 401(k) plan administration, benefits compliance (ERISA, ACA, COBRA) and leave laws (FMLA, state-specific programs)
• Experience in a fully remote or distributed work environment preferred

Requirements

• Deep knowledge of HR compliance requirements, employment law, and best practices at the federal and state level
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations
• Exceptional attention to detail and accuracy, particularly in payroll oversight, benefits administration, and employee data management
• Excellent written and verbal communication skills; ability to present complex information clearly to a variety of audiences
• High degree of discretion and professionalism in handling sensitive and confidential employee information
• Ability to manage multiple competing priorities effectively in a fast-paced, dynamic environment
• Strong interpersonal skills with a collaborative, service-oriented approach to working across teams and levels
• Comfort with ambiguity and a proactive mindset – able to identify gaps and drive solutions without waiting for direction
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management or collaboration tools
• Genuine commitment to building inclusive, equitable, and people-centered workplaces
• Openness to AI and emerging technologies; proactive interest in evaluating and implementing AI tools and automation platforms to enhance operational efficiency; ability to leverage AI-enabled analytics and systems to drive data-informed decision-making while maintaining human-centered business practices