[Hiring] HRIS Services Coordinator @Apis Services Inc

Role Description

Looking for More Than Just a Job? We're seeking a customer-focused, detail-oriented HRIS Services Coordinator – ONE HR Services (Tier 1) to join our growing HR team. In this role, you'll be the first point of contact for employees and managers across multiple states and affiliates, helping deliver an exceptional HR experience through our centralized ONE HR service model.

Whether you're building on your HR experience or looking to expand your expertise in HR operations, technology, and employee services, this role offers meaningful work, professional growth, and the opportunity to make an impact across the organization.

What You'll Do

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
• Resolve routine HR questions at first contact whenever possible
• Create, update, document, and close HR service cases accurately and timely
• Maintain ownership of employee inquiries through resolution or approved handoff
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
• Protect confidential employee information and maintain compliance with privacy requirements
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
• Monitor open cases and ensure timely follow-up and resolution
• Identify recurring trends and opportunities to improve the employee experience
• Participate in service improvement initiatives, system enhancements, and process optimization efforts
• Support enterprise-wide HR initiatives, acquisitions, and organizational growth activities

Qualifications

• High school diploma required; Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Previous experience in HR, HR operations, employee services, customer service, or administrative support
• Strong verbal and written communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications

Requirements

• Experience supporting HR service centers or shared services environments (preferred)
• Experience using HRIS, case management, ticketing, call center, or service management systems (preferred)
• Experience with ADP or other HR technology platforms (preferred)
• Knowledge of human resources practices and employee support processes (preferred)

Benefits

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training
• Professional Development Opportunities
• Ongoing HR and HRIS Training
• Exposure to Multi-State HR Operations
• Career Advancement Opportunities
• Cross-Functional Learning Experiences
• Leadership Development Programs
• Opportunities Across Multiple Service Lines
• Support Employees Across the Enterprise
• Help Deliver an Exceptional Employee Experience
• Solve Problems and Improve Processes
• Contribute to Organizational Growth and Success
• Join a Mission-Driven Organization
• Make a Difference Behind the Scenes Every Day