[Hiring] People Experience Coordinator @Lush Handmade Cosmetics

Role Description

The People Experience Coordinator plays an essential role in administrative and operational support for the People Experience Team, helping ensure efficient, accurate and confidentiality while maintaining high adherence to internal guidance and practices while navigating junior employment situations.

This role supports day-to-day processes, maintains employee records, and assists with coordination across the employee lifecycle.

Your core RESPONSIBILITIES will include:

• Provide administrative support to the People Experience team, including scheduling meetings and preparing relevant documentation.
• Maintain accurate and confidential employee files and personnel records in compliance with company policies and legal requirements.
• Assist with data entry, reporting, and audits.
• Support compliance activities, including document tracking and certifications.
• Respond to basic inquiries related to people and culture policies, escalating more complex questions as appropriate.
• Coordinate logistics for People Experience initiatives, training sessions, and monthly reporting for People Experience Specialists.
• Support employees and People Experience team specialists in addressing employee relations matters, including performance concerns, conduct issues, conflict resolution, and policy interpretation.
• Support the People Experience team through partnership with benefits regarding maintenance of leaves and coordination of the return to work process.
• Assist with the intake, documentation, and coordination of employee relations cases, ensuring timely follow-up and accurate documentation.
• Support workplace investigations by gathering information, preparing documentation, coordinating interviews, and maintaining files.
• Support employee engagement and compliance initiatives, occasional site visits, audits, and training coordination.
• Administer, maintain, and continuously support the North America Tenure Program, ensuring accurate tracking, timely recognition, data integrity, and consistent application of program guidelines across Canada and the United States.

Qualifications

• 1+ years of experience in Human Resources, with exposure to employee relations, investigations, or people compliance.
• Fluency in both English and French, with the ability to communicate effectively, both verbally and in writing.
• Working knowledge of employment legislation and HR best practices.
• Strong written and verbal communication skills, with the ability to handle sensitive matters professionally and discreetly.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment, attention to detail, and a high degree of confidentiality.
• Proficiency with Google Workspace tools.

Requirements

• Post-secondary education in Human Resources, Business Administration, or a related field preferred; CHRP/working toward designation is an asset.

Benefits

• Full-time, Regular role.
• Location: Successful candidate can be located remotely in Canada or the United States.
• This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location.
• Base Salary Range: $50,000 — $50,000 CAD.