[Hiring] People Operations Manager @ACI Learning

Role Description

Join the ACI Learning Adventure! Our Mission is to transform goals into measurable success through innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter.

This is a broad, independently-run People Operations seat with real ownership over how it works. Talent acquisition is the biggest focus (~60%), with payroll (~10%) and performance management, employee relations, advisory, and systems administration rounding out the rest (~30%).

This role is built as a first step, not a ceiling, with real room to grow. One requirement we won't bend on: AI has to be part of how you work.

What You'll Own

• Talent Acquisition (~60%)
  • Full-cycle recruiting ownership for all open requisitions: sourcing, screening, interview coordination, offers, and candidate communication.
  • Direct accountability for time to fill and requisition throughput across the org.
  • Proactive, consistent hiring manager support, including setting and managing expectations.
  • Building a recruiting process and funnel that holds up under increasing volume.
  • Using AI tools to speed up sourcing, screening, and candidate communication.
• Payroll (~10%)
  • Biweekly payroll processing and administration, run efficiently and accurately.
  • Expected to use AI tools to streamline payroll execution.
  • Coordination with Finance on payroll-adjacent compliance as needed.
• Performance Management, Employee Relations, Advisory & Systems Administration (~30%)
  • Supporting performance management processes and documentation across the organization.
  • Employee relations casework, with appropriate judgment on escalation.
  • Serving as a People Ops advisor to managers and directors org-wide.
  • Acting as one of the primary admins for the People Ops systems environment.
  • Identifying where current People Ops processes won't hold up as the company scales.
• Backup Support & Cross-Training
  • Cross-train across other parts of the People Operations function.
  • Onboarding and offboarding.
  • Promotions.
  • Records management.

Qualifications

• 5-8 years of experience in People Operations/HR, including direct ownership of a Talent Acquisition function.
• Bachelor's degree in Business, Human Resources, or a directly related field, or equivalent work experience.
• Demonstrated use of AI tools in actual recruiting or HR workflows.
• Strong analytical, problem-solving, and critical thinking skills.
• A track record of moving requisitions quickly and keeping time-to-fill down.
• Comfortable operating independently across multiple functions with minimal oversight.
• Strong written and verbal communication skills.

Preferred Qualifications

• SHRM-CP/SHRM-SCP or PHR/SPHR (HRCI) credential.
• Hands-on administration experience with an ATS (Greenhouse or similar) and/or an HRIS (HiBob or similar).
• Payroll processing experience, ADP or comparable platform.
• Experience with employee relations casework and performance management process design.
• Experience building or significantly improving a recruiting function's process or systems.
• Background in a lean or rapidly scaling organization.
• Compensation management experience (benchmarking, pay bands, equity).

Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
• Four weeks of paid parental or medical leave.
• Flexible PTO policy, sick time, and eight paid holidays.
• 401(k) retirement plan.
• One free course each year after 90 days.
• Tuition assistance to support your continued education and professional growth.

Pay Range

$90,000 — $110,000 USD