[Hiring] Manager, People Operations @The Landline Company

Role Description

We are looking for a Manager, People Operations to be a driver of our People Operations function across the U.S. and Canada. Reporting to the Director of People Operations, you’ll personally handle:

• Employee relations
• Investigations
• Promotions
• Corrective actions
• New market launches
• Separations
• Leaves
• Legal compliance

This is an individual contributor and people leader who loves being close to the work, takes pride in getting the details right, and wants to help bring our People strategy to life.

What You'll Do

• Work closely with the Director and VP of People to carry out company priorities, flag trends and risks, and recommend improvements to policies and processes based on day-to-day observations.
• Serve as a key point of contact for employee relations matters, handling concerns and conducting thorough, impartial workplace investigations from intake through resolution, escalating complex matters to the Director as needed.
• Partner with front line station leadership and business support team managers on performance issues, promotions, corrective action, and performance management.
• Manage the full separation process from termination conversations, severance memos (preparation, distribution, and filing), and system updates.
• Administer leaves of absence and FMLA, and manage workers’ compensation claims in the U.S. and CNESST claims in Québec.
• Handle day-to-day compliance work, including I-9s, responding to unemployment claims and letters, and processing child support and wage garnishment orders using tools like ADP SmartCompliance and E-Verify.
• Process pay adjustments (PDR, bonuses, missing hours, PTO, etc.) and troubleshoot ADP issues alongside our ADP & Payroll Administrator.
• Process system and benefit enrollments, edits, and terminations, and answer employee benefits questions.
• Prepare internal promotions, employment verifications, transfers, and cover secondary onboarding as backup.
• Maintain accurate, confidential employee records, including saving signed Adobe documents and thoroughly documenting employee relations.
• Support employee engagement initiatives remotely and in person and help carry out programs that strengthen culture and retention across a distributed workforce including ON, QC, CA, IL, IN, MA, CO, PA, NJ, DE, NY, and more.
• Serve as a system administrator for People Operations requests and manage employee programs such as uniforms, training, travel, etc.
• Support existing safety plans for our stations and teams in partnership with Operations.

Qualifications

• 7+ years of progressive experience in human resources or people operations, including at least 3 years focused on employee relations, investigations, and compliance in a frontline non-exempt environment.
• Experience in people management with a hands-on, execution-focused approach and the organization to manage a high volume of work and competing deadlines.
• Strong working knowledge of U.S. employment law (FMLA, I-9, workers’ compensation, unemployment); experience with Canadian and Québec requirements (including CNESST) strongly preferred.
• Proven experience conducting workplace investigations and leading difficult conversations, including corrective actions, terminations, and layoffs.
• Preferred experience with ADP WorkforceNow, Adobe, Microsoft, Slack, and Zendesk.
• Excellent judgment and discretion when handling sensitive and confidential matters.
• Experience supporting a multi-state or multi-country hourly/frontline workforce, ideally in transportation, aviation, or hospitality.
• French language proficiency and PHR/SPHR or SHRM-CP/SCP certification a plus.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Flight benefits through our airline partners
• Company-paid life insurance

Location

Remote, with up to 30% travel to station locations in the USA / Canada with a preference for candidates based in San Francisco, CA, Boston, MA, Philadelphia, PA, Chicago, IL, NYC, NY, Denver, CO.

Schedule

Standard business hours local time Monday – Friday.

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #LI-Remote