[Hiring] Payroll Specialist @Wonolo

Role Description

We are looking for a Payroll Specialist (W2) to work with Wonolo’s Legal Operations team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Legal Operations team.

As a Specialist on the W2 Payroll team, you will be at the forefront of Wonolo’s W2 operations by supporting and executing worker payroll workflows. Accuracy and speed of execution are critical due to the weekly nature of W2 payroll processing. The team’s area of expertise lies in complex programs to support Wonoloers in the marketplace. The ideal candidate should possess exceptional organizational skills and the ability to handle multiple tasks effortlessly, providing sufficient support to ensure smooth day-to-day operations.

Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you'll do:

• Become an expert on W2 payroll, the Wonoloer experience, and processes that support W2 workers
• Become an expert with our internal tools Zeal, Wonolo Wizard, and Hypertrack, and drive improvements to our SLAs with rapid execution
• Ensure all data is accurate when onboarding/adding workers into the payroll system
• Validate payroll hours, perform time reconciliation, and analyze payroll entries to ensure payroll is accurately completed every Wednesday for all W2 workers
• Contact workers over email & SMS to verify meal breaks
• Process bonuses, manage sick leave, and handle other payroll-related adjustments
• Report bugs and help coordinate solutions with stakeholders across Tech, Service Operations, Enablement, Finance, and Central Ops
• Respond promptly to payroll support inquiries or discrepancies flagged by other departments, ensuring that the information provided is accurate
• Collaborate with the team to set goals for ongoing efficiency and process quality improvements
• Promote strong team morale and conduct, including high engagement levels and schedule adherence
• Perform other duties to support W2 operations as assigned
• Identify workflows that are still manual and rebuild them to be AI-native, focusing on where AI can improve speed, personalization, or conversion outcomes

Qualifications

• 5+ years of accounting experience, including cash management and reconciliations
• Analytical mind with a high level of accuracy and attention to detail
• Proficient in MS office with advanced Excel skills (e.g. Vlookup/Xlookup, Pivot Tables, Arrays)
• Strong communication and interpersonal skills to collaborate across departments
• Ability to thrive in a dynamic environment, change priorities quickly
• A strong enthusiasm for continuous learning and professional development
• Demonstrated commitment to process improvement and operational efficiency
• Hands-on experience with AI tools (ChatGPT, Claude, Gemini)

Nice to haves:

• Experience with multiple platforms like Zeal, 123Form, Unbounce, Zapier, Dialpad, or Iterable
• Experience managing JIRA and other tools

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!