[Hiring] HR Operations Assistant @Pearson

Role Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. This is only a 5-month project (December 2026 - May 2027).

• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes.
• Monitor and respond to incoming email/chat communications.
• Craft and send mass e-mail and call campaign communications.
• Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet).
• Achieve a basic understanding of company policies.
• Use internal systems to assign candidates to requisitions and send offer letters.
• Upload employees for rehire to requisitions in system.
• Load, extract and share reports from PEACS.
• Coordinate interviews for employees.
• Other duties as assigned.

Qualifications

• Minimum college or technical training preferred; or a combination of education and experience.
• Strong customer service skills and call center experience.
• Strong technical skills and/or experience with HRIS systems.

Requirements

• Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required.
• Adherence to confidentiality and nondisclosure requirements.
• Ability to multi-task and demonstrate time-management in a fast-paced environment.
• Excellent organizational skills and excellent communication skills required.
• Positive demeanor and the ability to work well with others in providing excellent customer service is critical.
• Sense of ownership and urgency to support business and employee needs.

Benefits

• Core Benefits:
• Health Maintenance Organization (HMO) coverage.
• Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG.
• 13th Month Pay (Subject to PD 851) - will be computed on a prorated basis.
• Monthly De Minimis Benefits:
• Rice subsidy – Php 2,000.00.
• Uniform and clothing allowance – Php 500.00.
• Laundry allowance – Php 300.00.
• Medical allowance – Php 250.00.

Working Conditions

• Core work hours: 8:00-5:00 local US Time Monday through Friday – During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary.

Applications will be accepted through December 1, 2026. This window may be extended depending on the business needs.