[Hiring] Global Benefits Specialist @Cielo

Role Description

The Global Benefits Specialist supports the design, implementation, and administration of global benefits programs, ensuring that offerings are competitive, compliant, and aligned with the organization’s goals. This role works closely with the Global Benefits Manager and cross-functional teams to analyze benefits data, manage vendor relationships, and ensure the seamless delivery of benefits to employees. The Global Benefits Specialist is a key point of contact for benefits inquiries and helps to educate employees about their benefits options.

Location: Remote open to the following countries: Philippines, United States, United Kingdom, Hungary, Poland, Romania (You'll need to hold the legal right to live and work in these countries)

Work Set Up: Remote (aligned to support US hours of business)

We're looking for a Global Benefits Specialist with proven experience managing US employee benefits and compliance supporting large scale organization benefits administration and management, 1000+ employees - you'll have a passion for supporting employees through complex benefits programmes. To be successful in this role, you'll have experience with:

• US benefits administration
• ACA, COBRA, Form 5500 and 401(k) compliance
• Open enrolment management
• FMLA administration
• Vendor and broker relationship management
• HRIS platforms (Dayforce preferred)

Duties and Responsibilities

• Assist in designing and implementing global benefits programs by providing detailed analysis and support to ensure alignment with the overall benefits strategy.
• Work with the Global Benefits Manager to adapt these programs to meet regional needs while maintaining consistency.
• Analyze benefits data and metrics such as enrollment figures, utilization rates, and employee feedback to provide insights that support decision-making and continuous improvement of benefits offerings.
• Prepare reports to highlight trends, program effectiveness, and areas for potential enhancement.
• Act as a point of contact to external vendors.
• Support the Global Benefits Manager in the negotiation process during renewals and contract changes to ensure favorable terms and maintain quality service.
• Provide direct support to employees regarding their benefits options, handling inquiries, troubleshooting issues, and ensuring a positive experience.
• Monitor compliance with benefits regulations and ensure that all benefits programs adhere to regional and local legal requirements.
• Maintain accurate records and documentation to support audits and regulatory reviews as needed.
• Provide training or guidance to employees on new benefits offerings, ensuring that teams are equipped to support employees.
• Support the annual benefits renewal and open enrollment processes, working with vendors to update plan details and communicating changes to employees.
• Ensure that all information is accurate and that employees have the resources they need to make informed choices during the enrollment period.
• Other duties as assigned.

Qualifications

• Education: Associate’s degree or equivalent education in Human Resources, Business Administration, or a related field required.
• Experience: A Bachelor’s degree or relevant HR certification (e.g., CEBS, SHRM-CP) is preferred.
• 3+ years of experience in benefits administration and management.
• At least 2 years in a global or regional role strongly preferred.
• Proven track record of designing and managing complex benefits programs.
• Experience supporting large scale organization benefits administration and management, 1000+ employees.
• Experience with HCM platforms, such as Dayforce strongly preferred.
• Experience in communicating benefits information to a diverse, global workforce.

Requirements

• Ability to work in a multinational environment, with familiarity in benefits regulations across different regions.
• Strong understanding of regional benefits regulations and compliance requirements.
• Strong analytical skills with the ability to interpret and analyze benefits data.
• Proven ability to manage vendor relationships and negotiate favorable contracts.
• Excellent verbal and written communication skills.
• Ability to present information to employees and leadership in a detailed and professional manner.
• Ability to prioritize in a fast-paced environment.

Benefits

• All your information will be kept confidential according to EEO guidelines.
• Position Type: Regular Full-Time (40 hours per week)