[Hiring] Payroll Analyst @Tucows Inc.

Role Description

We are seeking a highly analytical and project-ready Senior Payroll Analyst to join our Global Payroll team during a high-growth, project-intensive cycle. In this role, you will play a critical operational role in executing core payroll processes while supporting high-priority strategic initiatives, including:

• Organizational projects
• Multi-jurisdictional Tax Reconciliation project
• Upcoming Year-End operations

Working alongside our Payroll Manager and Regional Analysts, you will help maintain operational continuity across our US, Canadian, and global jurisdictions. The ideal candidate brings a strong balance of hands-on North American payroll expertise, advanced reconciliation capabilities, and prior experience navigating complex organizational initiatives and payroll process rollouts.

As a subject matter expert in North American payroll, you’ll partner across functions to maintain accuracy, streamline operations, and support our people with care and professionalism. This is a 3-month contract opportunity, with opportunity for extension.

Key Responsibilities

• Tax Reconciliation & Audits: Statutory federal and state tax filings; prepare supporting audit documentation and correction files for US (Federal/State/Local) and Canadian tax bodies.
• Year-End Operations & Balancing: Lead pre-year-end audit checks, data hygiene reviews (SSN/SIN, tax setups, address formatting), and balancing runs for US W-2/1099 and Canadian T4/RL-1 issuance. Assist with UK/EMEA year-end data verification where needed.
• Organizational Project Support & Data Alignment: Support organizational projects by assisting with report generation, legacy data extraction, employee profile audits, system alignment, and parallel test run validations between platforms.
• BAU Payroll Processing & Backfill: Validate biweekly/monthly payroll inputs for hourly/salaried populations across US and Canadian legal entities, including variable compensation, taxable benefits, reimbursements, and statutory deductions.
• Employee Support & Ticketing Queue: Manage and resolve escalation tickets regarding pay inquiries, tax withholding adjustments, and historical pay adjustments with high accuracy and customer service focus.
• Compliance & Vendor Alignment: Liaise with tax authorities (CRA, Revenu Québec, IRS, State agencies) and third-party vendors (e.g., ADP, iiPay) to resolve discrepancies and keep project milestones on track.
• Ensure compliance with payroll legislation and support internal audits, SOX reviews, and government reporting.
• Partner closely with HR and Finance to resolve payroll issues and provide responsive, professional support to employees.
• Administer benefits and RRSP programs, including deductions, vendor reporting, and reconciliations.

Qualifications

• 5–8+ years of hands-on payroll processing and reconciliation experience (US & Canada required).
• Demonstrated experience supporting organizational projects, system implementations, or complex tax reconciliation initiatives.
• Post-secondary education in Accounting, Finance, or a related discipline.
• PCP (Payroll Compliance Practitioner) or CPP (Certified Payroll Professional) designation preferred.
• Prior experience operating in a remote-first, multi-entity environment.
• Advanced knowledge of third-party payroll systems (e.g., ADP, iiPay, Hibob).

Requirements

• Advanced Data Analysis: Expert-level proficiency in Microsoft Excel (XLOOKUP/VLOOKUP, Pivot Tables, nested formulas, data matching) for heavy reconciliation and audit tasks.
• Organizational Project & Systems Experience: Proven ability to execute payroll data mapping, process audits, parallel run testing, and data migrations during major corporate initiatives.
• Multi-Jurisdictional Tax Knowledge: Deep understanding of US Federal/State/Local tax setups and Canadian payroll legislation, tax forms (T4, ROE, RL-1), and remittance rules. EMEA/Global payroll awareness is a strong asset.
• Project Management & Autonomy: Ability to independently manage high-volume tasks against strict deadlines without sacrificing precision or data integrity.
• Systems Competency: Experience navigating major enterprise platforms (ADP, iiPay).
• Proven ability to meet strict deadlines with accuracy and attention to detail.
• Excellent analytical, organizational, and problem-solving skills.
• Strong collaboration and communication skills with a customer-service orientation.
• High level of confidentiality, integrity, and discretion in handling sensitive information.
• Experience reconciling payroll and benefit accounts and preparing related journal entries.

Benefits

• The base salary range for this position is $72,680 to $85,500. Range shown in $CAD for Canadian residents. Other countries will differ.
• Range may vary on a number of factors including, but not limited to: location, experience and qualifications.
• Tucows believes in a total rewards offering that includes fair compensation and generous benefits.