[Hiring] Military Case Manager, Disability and Leave Services @Amazon

Role Description

The DLS Military Case Manager serves as the single point of contact for Amazon employees experiencing leave of absence or disability events across the U.S. and the rest of the world, providing comprehensive case management services. The DLS Military Case Manager excels at answering questions, understanding employee situations, applying appropriate benefits, and adapting to changing circumstances. They deliver a connected and trusted case management experience.

Qualifications

• Bachelor's degree
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• 2+ years of customer service experience, or HR, or a related field
• 2+ years of human resources functions experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Experience with Payroll Systems, HRIS
• Experience with Microsoft Office products and applications

Requirements

• Initiate and respond to Military leave/disability inquiries
• Provide holistic case management services
• Deliver updates to employees and stakeholders
• Calculate payments using system formulas
• Review Military documentation and adjudicate leaves
• Ensure compliance with federal/state laws and Amazon policies
• Maintain accurate system records
• Adapt case management plans to changing needs
• Handle sensitive situations
• Troubleshoot and remove barriers
• Solve problems with limited information
• Facilitate smooth return-to-work transitions
• Educate managers and business partners
• Partner with third-party administrators, HR, Legal, Payroll, Benefits, and other departments
• Communicate effectively in English

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.