[Hiring] Manager of Human Resources @Premier NX

Role Description

Premier NX is seeking an experienced cross-border Manager of Human Resources, North America to support the HR function across our U.S. and Canada operations. This position will help with strategic elements of Human Resources at Premier NX, integrating business goals into employee strategy, supporting our vision to be a place where professionals can develop their careers, and leading a team that covers:

• Talent and performance management
• Compensation
• Benefits
• Recruiting
• Employment branding
• Employee relations
• HR operations

The successful candidate will partner closely with senior and executive leadership to shape organizational strategy, drive change management, and ensure consistent, compliant HR practice across multiple jurisdictions. This is a full-time, permanent role reporting to the Chief Executive Officer.

Qualifications

• 7+ years of progressive human resources experience, including at least 4 years in a HR leadership role.
• Demonstrated experience leading an HR function across multiple U.S. states and Canadian provinces.
• Expertise across all core HR functions, including talent management, compensation and benefits, recruiting, employment branding, employee relations, and HR operations.
• Proven experience partnering with senior and executive leadership.
• Existing experience and knowledge of U.S. and Canadian employment law and multi-jurisdictional compliance.
• Excellent leadership, coaching, and counseling skills, with strong project management and analytical capability.
• Strong communication, facilitation, presentation, and writing skills, with the ability to work cross-functionally.
• Oversight of a minimum of 300-400 employees in the U.S. and a minimum of 50-100 employees in Canada.
• Financial and cost-benefit analysis skills, and working knowledge of HR statistics and metrics.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Requirements

• Master's degree or a certification such as SHRM-SCP, SPHR, or CHRP/CHRL (preferred).
• Bilingual (English/French) (preferred).
• High degree of flexibility and comfort operating in a fast-paced, growing services organization (preferred).

Benefits

• Competitive base salary and performance-based incentives.
• Extended health, dental, and vision care.
• Life insurance, employee assistance program, and optional insurance plans.
• RRSP/401(k) match.
• Paid time off and company holidays.
• Remote-first flexibility with a collaborative, globally distributed team.
• Professional development and growth opportunities at an established, growing BPO partner.

Company Description

Premier NX is a tech-enabled service provider to North American mid-market businesses. We help clients outsource core business functions in five key service pillars:

• Finance and Accounting
• IT Outsourcing
• Sales Enablement
• Customer Experience
• Analytics services

Our team operates across five countries: the U.S., Canada, Pakistan, the Philippines, and China. We take a co-sourcing approach to working with clients, becoming an extension of their team both in culture and goal orientation. We've received numerous industry accolades and are known for pairing human expertise with technology. We were founded in 2004 in Clarksville, Tennessee (USA), and today operate from an additional office location in New Jersey and a Canadian office located in Rothesay, New Brunswick.