[Hiring] Leave Case Analyst @Tufts Medicine

Role Description

This position is responsible for managing employee leave cases from initiation through closure, ensuring full compliance with applicable federal, state, and local regulations as well as company policies. This role serves as the primary point of contact for employees on leave, providing guidance, timely communication, and support throughout the process. The position partners closely with HR, managers, healthcare providers, and state agencies to ensure accurate documentation, smooth case progression, and a seamless return-to-work experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field OR
• Associate’s degree in Human Resources, Business Administration, or a related field AND two (2) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience OR
• High School Diploma or equivalent AND four (4) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience.

Preferred Qualifications

• Experience supporting employees through complex leave scenarios (intermittent leave, extensions, ADA accommodations)
• Experience with Workday
• Experience with UKG Timekeeping
• Experience with leave of absence claims management technology (i.e., Pulpstream, Absensesoft, etc.)
• Experience with Massachusetts Paid Family and Medical Leave (MA PFML)

Requirements

• Manages individual leave cases from initiation to closure using Technology, ensuring compliance with applicable laws and company policies.
• Reviews the employee's leave request details and verifies eligibility and accrued leave balances, based on Company and FML requirements.
• Acts as the primary point of contact for employees throughout the leave process, providing clear, timely communication and support.
• Coordinates with healthcare providers, legal teams, and HR to gather necessary documentation for leave approvals and review documentation.
• Uploads the required documentation to the Massachusetts Department of Family and Medical Leave (DFML) portal and responds to state inquiries.
• Monitors leave timelines, tracks case progression, and ensures timely follow-ups with employees regarding status of their claim, extensions, or return-to-work plans.
• Responsible for accurate and timely completion of timekeeping and absence records in Workday and/or UKG Timekeeping systems.
• Responds to timekeeping inquiries related to leave usage, coding, and pay.
• Responds to carrier inquiries and ensures accurate information is provided.
• Addresses employee concerns related to leave, including eligibility, pay, and benefits during absence.
• Monitors technology for notifications of any additional requests from DFML and responds promptly.
• Mantains accurate records of leave cases in technology for auditing and reporting purposes.
• Collaborates with managers and employees to ensure smooth transitions for employees returning from leave and updates the RTW date in the system.
• Escalates complex, overlapping, or accommodation-related cases to Leave Administration Consultant or Senior ADA Specialist based on defined criteria.
• Meets established service level agreements (SLAs) for case processing, documentation turnaround, and employee communication.

Physical Requirements

• Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
• Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.
• Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
• Requires ability to see computer screen, monitoring equipment, and reports.

Skills & Abilities

• Knowledge in Leave Administration, HR Operations, HR Service Delivery, Benefits, and HRIS.
• Familiarity with federal and state disability and paid family leave laws (i.e., ADA, FMLA, PFML, Parental Leave, Workers Compensation, and other state/local regulations).
• Excellent communication and customer-service orientation.
• Ability to manage sensitive and confidential information.
• Ability to interpret policies, documentation, and eligibility rules.
• Strong organizational skills with the ability to manage multiple cases simultaneously in a deadline-driven environment.
• Growth mindset with a preference to understand the “why” behind policies and can adjust as regulations evolve.
• Flexible and collaborative approach and able to shift priorities, absorb new information quickly, and work effectively in a changing environment.
• Strong analytical skills with the ability to interpret leave balances, eligibility rules, and documentation.
• High level of confidentiality and ability to effectively communicate with employees at all levels.
• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
• Possess a strong sense of urgency as part of the daily work style.
• Proficient in Microsoft Outlook, Teams, and Excel.

Pay Range

$29.28 - $36.61 based on full-time equivalent