[Hiring] HR Contact Center Associate @Amazon

Role Description

This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic.

Join the HR Contact Center team, which supports Amazon globally including India, APAC, EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Arabic and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

• Handle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life-cycle at Amazon.
• Actively seek employee feedback to improve levels of service.
• Be able to work on rotational shifts in both weekends and weekdays, including holidays.

Qualifications

• Computer skills (Windows, Microsoft Office, Outlook)
• Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR).

Requirements

• Relevant work experience in administration, customer service/call center or HR environment.
• Very good proficiency in additional European languages.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work with confidential information.
• Flexibility to work in a fast-paced environment.
• Good interpersonal, communication, time management, and problem-solving skills.

Company Description

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.