[Hiring] Premium & Billing Analyst @Aston Carter

Role Description

Are you a detail-oriented billing professional who enjoys solving complex account issues, working with data, and providing exceptional customer service? Join a leading insurance organization where you'll play a critical role in managing premium billing operations, supporting policyholders, and ensuring financial accuracy across multiple systems. This is an outstanding opportunity to join a collaborative team with a structured 4-month training program, strong growth potential, and the possibility of converting to a permanent position.

Key Responsibilities

• Process and allocate premium payments, including ACH, checks, and wire transfers
• Reconcile premium balances and investigate payment discrepancies
• Monitor and maintain Due & Uncollected (D&U) and suspense accounts
• Process lapses, terminations, reinstatements, and late payments
• Conduct premium audits during implementation, renewals, and ongoing account maintenance
• Set up and maintain group billing arrangements and statements
• Research and resolve billing inquiries from policyholders, brokers, TPAs, and internal stakeholders
• Analyze billing trends and identify opportunities for process improvements
• Partner closely with Account Management, Customer Service, Finance, and Policy Administration teams
• Train team members and serve as a subject matter expert on billing processes and systems

Qualifications

• 3-5 years of billing, premium accounting, accounts receivable, or billing analyst experience
• Insurance industry experience strongly preferred
• Experience with ACH processing and payment reconciliation
• Strong Excel skills, including VLOOKUPs and Pivot Tables
• Excellent written communication skills, as approximately 95% of customer interactions occur via email
• Strong analytical, research, and problem-solving abilities
• Ability to manage multiple priorities while maintaining exceptional accuracy

Preferred Qualifications

• Experience working with brokers, policyholders, or insurance billing operations
• Power BI experience
• Experience with any of the following systems:
  • Fineos
  • Velocity
  • Vue
  • AWD Chorus
  • Insurance policy administration or billing platforms

Training & Development

You'll participate in a comprehensive 4-month onboarding and training program, including:

• Phase 1
  • Payment processing
  • ACH and check runs
  • Policy batch processing
  • Premium application and data entry
• Phase 2
  • Premium audits and reconciliations
  • Broker and customer interactions
  • Advanced system navigation
  • Analytical research and problem-solving

This role offers extensive support and training before you're expected to independently manage a portfolio of accounts.

Work Environment

• 100% Remote
• Contract-to-Hire opportunity
• Must have a dedicated home office workspace
• Schedule based on team assignment:
  • EST/CST business hours
  • PST candidates must be comfortable working early schedules (as early as 5:00 AM PT)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Bellevue, WA.

Application Deadline

This position is anticipated to close on Nov 6, 2026.