[Hiring] PHS Billing Analyst I @The Standard

Role Description

The PHS Billing Analyst plays a key role in ensuring accurate and timely premium billing for group insurance policies. This position processes and reconciles billing transactions, resolves discrepancies, and collaborates with internal and external partners to support billing operations. The role also contributes to process improvements, system enhancements, and the delivery of exceptional customer service.

Key Responsibilities

• Process and reconcile premium billing transactions, including adjustments, reversals, and delinquent accounts.
• Prepare, review, and audit group invoices to ensure accuracy and timely delivery.
• Research and resolve billing discrepancies while partnering with internal teams and customers.
• Serve as a billing subject matter expert and provide guidance on complex inquiries.
• Support system enhancements, audits, reporting activities, and process improvement initiatives.
• This role requires the ability to work between the hours of 8am-6pm EST.

Qualifications

• High School Diploma or equivalent.
• 2+ years of accounting or complex financial experience.
• 2+ years of customer service experience, preferably in a healthcare, insurance, or financial services environment.
• Experience with billing, premium processing, reconciliation, or related financial operations.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical, research, and problem-solving skills with a high attention to detail.
• Familiarity with billing and administrative systems such as Group Access, GroupFacts, AdminEase, Lawson, Clarity, or OMAR.

Key Behaviors of a Successful Candidate

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters.
• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Salary Range

21.39 - 31.37