[Hiring] Senior Billing Analyst @ServiceTitan

Role Description

We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. In this high-impact position, you will partner cross-functionally across departments to manage client accounts, set up billing, track contract data, and address customer billing issues.

What You’ll Do

• Billing Operations & Contract Management:
  • Participate in both recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
  • Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues.
  • Review contract terms to ensure accuracy in billing and Salesforce data before signing.
  • Work alongside Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts.
  • Act as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies.
  • Support internal teams on escalations and reconciliations to resolve any billing issues.
• Month-End Close & Revenue Accounting:
  • Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP.
  • Support internal and external financial audits by maintaining clear documentation and audit trails.
• Systems & Migration Partnership:
  • Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure.
  • Participate in billing software testing (UAT), billing system implementation projects, and system rule updates.
  • Lead efforts to streamline billing processes across various entities.
• Reporting & Ad-Hoc Analysis:
  • Assist with various billing-related reporting, including ad hoc requests.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience.
• 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment).
• Deep understanding of contact management, order-to-cash processes, sales tax and basic revenue recognition (ASC 606) and accounts receivable principles.
• Proficiency with Microsoft Excel; experience with Salesforce is a plus.
• Strong ability to meet deadlines and multi-task within a fast-paced environment.
• Strong written and oral communication skills, detail-oriented, and ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.